Why This Job is Featured on The SaaS Jobs
Operational leadership roles are increasingly central in SaaS companies that sell outcomes through a service layer, especially where delivery capacity must flex with demand. This Associate Director, Studio Operations sits at that intersection, connecting workforce planning, utilization, and delivery health across multiple business units. In a SaaS environment with recurring customer expectations, that kind of operating model work becomes a lever for retention, margin discipline, and predictable execution.
For a long-term SaaS career, the role builds durable skills in scaling operations through data, governance, and cross-functional alignment. Ownership of forecasting, staffing models, and escalation paths develops an understanding of how delivery organizations translate commercial inputs into resourcing decisions. The exposure to pre-sales solution design also strengthens a practical view of how scope, constraints, and operating assumptions are set before work begins, a competency that travels well across SaaS services, customer success, and revenue operations.
This position suits operators who prefer structured problem solving, measurable performance management, and stakeholder-heavy collaboration. It aligns with professionals ready to lead managers, standardize ways of working across teams, and make trade-offs visible using operational metrics rather than intuition.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You'll oversee workforce planning, operational excellence, and delivery health while leading a team of Studio Operations professionals who help our creative teams scale efficiently.
This role sits within Centralized Operations and partners closely with Studio Leadership to ensure our studios have the people, processes, and operating model needed to deliver exceptional work.
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What you'll do
- Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
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Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
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Ensure studios operate efficiently by improving processes, workflows, and operational standards.
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Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
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Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
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Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
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Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
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Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
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Use operational data to identify trends, improve performance, and inform business decisions.
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Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.
What you'll need to succeed
- Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.
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Strong understanding of capacity planning, utilization management, staffing, and operational performance.
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Proven experience leading and developing high-performing teams.
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Strong stakeholder management skills with experience partnering across multiple business functions.
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Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
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Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
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Strong problem-solving skills and sound operational judgment.
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Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
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Experience building scalable operational processes and driving organizational change.
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Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
