Why This Job is Featured on The SaaS Jobs
This Staff Business Systems Analyst role sits at a core SaaS lever: the internal platforms that translate product demand into consistent customer outcomes. The remit spans Salesforce plus a broad GTM and service toolchain, which signals a company operating at meaningful scale where operational architecture and data continuity matter as much as feature delivery. The emphasis on unifying service channels and aligning GTM with support reflects a mature SaaS posture focused on end to end customer journey execution.
For a long term SaaS career, this kind of systems ownership builds durable credibility across revenue operations, service operations, and platform governance. Experience designing lead to cash integrity, managing integrations, and setting a roadmap for shared systems transfers well across subscription businesses, particularly those standardizing on Salesforce ecosystems. The listing’s AI native framing also suggests hands on exposure to emerging patterns in requirements, automation, and agent assisted workflows inside business systems.
This role will suit a systems leader who prefers ambiguous problem spaces, cross functional delivery, and measurable operational outcomes over narrow configuration work. It fits someone comfortable being accountable for platform direction, stakeholder alignment, and adoption, while still staying close to technical details across multiple SaaS tools and vendors.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team:
The Unified Service Platform (USP) product team serves as Gusto’s architectural backbone, responsible for engineering the intelligent, AI-driven ecosystem that brings GTM and Service operations into alignment. Our mission is to replace fragmented point solutions with a singular System of Intelligence—a digital exoskeleton that strips away administrative friction so our teams can focus on what matters most: our customers. Through our commitment to a #OneGusto experience, we provide the platform that ensures every internal interaction is backed by the full context of the customer journey.
We are an AI-native team building "agentic" solutions that transform how work happens. By mastering the AI-Human-AI loop, we own the delivery of a seamless, cross-channel journey across voice, chat, and email. Our goal is to ensure that our internal technical excellence creates an instant, easy and effortless experience for every business Gusto serves.
Here's what you'll do day-to-day:
- Drive Platform Excellence: Lead system improvements through effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform — ensuring it scales with Gusto's growth.
- Lead Cross-Functional Delivery: Manage projects and partner closely with cross-functional teams to roll out new systems, reduce process inefficiencies, and deliver measurable impact across the organization.
- Own the Integration Ecosystem: Manage integrated applications and third-party suppliers — including NICE CXOne, Qualtrics, Gong, Chili Piper, Outreach, RingLead, Catalyst, and more — ensuring seamless connectivity across the GTM tech stack.
- Be a Technology Strategist: Partner with stakeholders to take ownership of the roadmap and tools they depend on, driving efficiency and enabling Gusto to scale with confidence.
- Build Exceptional Gustie Experiences: Design and maintain best-in-class experiences using Salesforce Service and Sales Clouds, with a focus on usability and adoption.
- Own Lead-to-Cash: Be accountable for the vision, strategy, and roadmap of our lead-to-cash capabilities — ensuring end-to-end process integrity across the revenue lifecycle.
- Champion Change Communication: Own the communication of platform changes to end users and stakeholders, driving clarity and adoption at every stage.
Here's what we're looking for:
- Revenue Systems Veteran: 7+ years of experience as a Business Systems Analyst supporting Revenue organizations, with a proven track record of designing and supporting large-scale, technically complex Salesforce solutions.
- Salesforce Strategist: 4+ years of strategic Salesforce ownership, including defining the platform's vision, roadmap, and prioritization — with deep knowledge of best practices for Salesforce architecture and governance.
- GTM Tool Expert: Comprehensive knowledge of GTM tools (e.g., Salesforce, NICE CXOne, Chili Piper, RingLead, ZoomInfo, CPQ, or related technologies) and the ability to manage integrated third-party applications end-to-end.
- AI Builder & Fast Learner: Demonstrated comfort using AI tools (e.g., Claude, Copilot, or similar) to accelerate development, generate code, and write requirements — and a genuine eagerness to upskill in an AI-native, fast-paced environment.
- Analytical Problem-Solver: Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions that reduce inefficiencies and support Gusto's growth.
- Communicator & Collaborator: Strong interpersonal skills with experience working across diverse teams and functions, including training and enabling end users to drive platform adoption.
- Certified (Preferred, Not Required): Salesforce certifications (e.g., Administrator, Platform App Builder, Advanced Administrator, Business Analyst, Sales Cloud Consultant) are a plus.
Our cash compensation amount for this role is targeted at $129,000-160,000 in Denver & most remote locations, and $154,000-193,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
