Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
This listing stands out because it sits at the intersection of software-enabled operations and frontline revenue. The role is housed within Leap, described as a platform that runs insight-driven retail stores for modern brands, and it references a stack of tools commonly found in SaaS-led commerce workflows, including Shopify, Endear, Slack, and Google Workspace. For SaaS professionals, it is a reminder that product-led infrastructure increasingly shapes even in-person customer experiences.
From a career-development perspective, the position offers practical exposure to metrics thinking and retention mechanics that map cleanly to SaaS concepts. The emphasis on conversion, repeat clients, and NPS mirrors how subscription businesses manage funnels and loyalty, while day-to-day usage of shared systems builds fluency in operating with data, process, and cross-functional communication. Experience in this environment can translate into roles that support customer lifecycle outcomes across SaaS and SaaS-adjacent companies.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand
Here at POSSE, we adopt the ‘less is more’ philosophy. This idea has been embedded within our brand since its conception. We believe in the principles of slow fashion; an approach that aims to encourage consumers to invest in higher quality garments that have a better impact on our planet. Posse pieces are designed to last and it is our aim to produce the finest quality garments. Our pieces embody a timeless essence with the objective to hold a place in your wardrobe, and hearts, always.
About the Role
We are committed to finding exceptional talent to represent ourboutique on Bleecker St. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.
The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.
As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.
Position Qualifications
- Minimum Age: Must be at least 18 years old to align with company standards.
- Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
- Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
- Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
Hourly Pay Range: $20 to $23. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills
- Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s)
- Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
- Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.
About LEAP
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
LEAP Perks
- Bonus Eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
