Why This Job is Featured on The SaaS Jobs
This Customer Success Manager role stands out in the SaaS ecosystem because it sits at the commercial center of a subscription business: driving adoption, renewal health, and account expansion through ongoing customer relationships. The remit is explicitly portfolio based, with the CSM positioned as the single point of contact and expected to balance consultative guidance with revenue responsibility, a common model in B2B SaaS where retention and growth are tightly linked.
From a SaaS career perspective, the work builds durable operating skills in managing post sale outcomes. Regular customer outreach, solution framing, and handling escalations translate across most SaaS categories, while the emphasis on documenting activity and forecasting in Salesforce reinforces the data discipline that mature SaaS teams rely on. Exposure to cross sell and up sell motions also helps bridge classic success work with account management and commercial strategy.
The role is best suited to professionals who prefer structured ownership of a defined book of business and are comfortable spending significant time on the phone. It will fit someone who enjoys being measured on customer outcomes, can stay composed under pressure, and likes turning product usage signals and stakeholder conversations into clear next steps.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.
Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)
As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities
You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
