Why This Job is Featured on The SaaS Jobs
This Senior Creative Operations Producer role stands out in SaaS because it sits where product storytelling, brand execution, and operational rigor meet. Flock is clearly operating at scale, with a dedicated studio function and defined production systems, which is typical of SaaS and tech companies that have moved beyond ad hoc content and into repeatable, multi-channel creative delivery.
For a SaaS career, the value is in learning how creative output becomes an operational discipline. Ownership across planning, stakeholder alignment, review cycles, and asset delivery mirrors how SaaS teams manage product launches and lifecycle communications, and it builds fluency in tooling and process design that transfers across marketing, product marketing, and creative operations roles. The emphasis on documentation, standards, and workflow evolution also maps to how SaaS organizations reduce friction as volume increases.
This role is best suited to operators who prefer execution and systems over concepting, and who are comfortable coordinating cross-functional contributors without owning the strategy. It will appeal to experienced producers who want to deepen their craft in scalable content operations, including structured feedback loops and AI-enabled workflow improvements, within a remote-first setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who is Flock?
Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.
We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.
With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.
The Opportunity
As the Senior Creative Operations Producer at Flock Studios, you will sit at the intersection of creative execution and operational excellence, working as the connective tissue between Brand, Creative, Product Marketing, Operations, Design, Video, and Events.
This is an integrated producer role, not a traditional film producer role focused on script development or narrative interviews. You will personally own production start to finish, from on-set planning through post-production to final delivery, for multiple small-to-mid-sized brand projects running at the same time. You'll work alongside a Senior Video Producer who leads the department's larger-scale productions, following the same production practices at a different scale, and you'll partner closely with the Senior Director, Head of Production, to help execute, maintain, and evolve the systems and standards the department runs on.
What You’ll Do
Production Leadership, Start to Finish
Own production (start to finish) for multiple small-to-mid-sized brand and video projects running at the same time: on-set planning and scheduling, the shoot, post-production, and final delivery.
Build project plans, production schedules, resource allocations, and delivery timelines using the department's existing planning tools and templates.
Partner closely with videographers, editors, designers, creative leads, and story leads to ensure successful execution.
Travel as needed to support productions and key events (approximately 20–30%).
Creative Operations & Workflow Partnership
Partnering with the Senior Director and department leads to execute, maintain, and evolve the department's production workflows, standards, and playbooks, bringing your own ideas and field experience to the table.
Uphold best practices for project intake, planning, approvals, stakeholder communication, feedback collection, and delivery across Brand and Creative teams.
Identify process gaps and operational friction, and help shape and pilot solutions alongside the Senior Director.
Keep documentation, templates, and standards current and useful as the team scales.
Post-Production Operations
Own review cycles, stakeholder feedback processes, approvals, and final asset delivery for assigned productions.
Enforce standards for version control, asset organization, naming, and folder structure across projects.
Champion Frame.io as the single home for partner and stakeholder feedback.
Keep creative feedback loops efficient, actionable, and aligned with project goals.
Cross-Functional Partnership
Act as a connective layer across Brand, Creative, Product Marketing, Video, Design and Leadership.
Provide visibility into project status, risks, dependencies, and resource needs.
Help teams navigate ambiguity and maintain momentum on complex initiatives.
Event Content Delivery
AI-Enabled Operations
Use AI tools to improve production planning, workflow management, documentation, and asset organization.
Identify opportunities to automate repetitive tasks and increase operational efficiency.
Apply the AI-enabled workflows the Senior Director has established, while maintaining quality and brand standards.
The Skillset
Required
8–10+ years of experience as a content producer, creative operations producer, or brand producer within an in-house tech creative team or a top-tier creative agency.
Proven experience leading productions end-to-end, from planning through final delivery.
Deep understanding of creative production, post-production, and content development workflows.
Advanced, daily operational fluency with Asana, Frame.io, and Google Workspace.
Hands-on experience using generative AI tools inside a creative production cycle.
Exceptional organizational, communication, and project management skills.
Ability to manage multiple high-priority projects simultaneously in a fast-paced, remote-first environment.
Execution over ideation: you thrive in logistics, workflow execution, and delivery, and don't need to own the strategy or the story to love bringing it to life.
Executive presence and a clear sense of what “good” looks like at the leadership level; comfortable representing polished, on-brand work upward.
A genuine, above-and-beyond ownership of quality: you care as much about what your team delivers as what you personally deliver, and it shows in the craft and brand consistency of the work.
Preferred
Experience contributing to and operating within an established production workflow system inside a growing organization.
Familiarity with creative asset management systems and content operations practices.
A builder's instinct: comfortable turning a rough idea into a working dashboard, channel structure, or automated report, not just maintaining what already exists.
Passion for operational excellence and continuous improvement, with instincts for where standards and practices need to evolve.
90 Days at Flock
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days
Documented understanding of the established brief system, naming standards, and production process (no gaps flagged as “unclear”)
First production(s) under active oversight, using existing templates without modification
An initial gap list and set of ideas for dashboards, project channel structure, and automated reporting
The First 60 Days
Two to three productions delivered end to end with zero standards exceptions
Working Asana dashboard(s) in active use by the team
Organized project channel and canvas structure live for current productions
90 Days and Beyond
Assigned production lane(s) running independently with no standards exceptions
Automated weekly status report live and in regular use
Dashboards and project channel structure fully adopted by the team
Salary & Equity
In this role, you’ll receive a starting salary between $110,000 and $140,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
Location
We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
The Perks
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to recruiting@flocksafety.com
