Why This Job is Featured on The SaaS Jobs
This Banking Operations Specialist role stands out in the SaaS ecosystem because it sits inside a digital-first banking platform where operational execution is tightly coupled with product-led customer experiences. The remit around special account types, legal representation, estates, and powers of attorney reflects the kind of regulated, high-trust workflows that many fintech SaaS businesses must operationalise at scale.
For SaaS career development, the position offers durable exposure to process design, case management, and cross-functional coordination in an environment that relies on systems and structured data to deliver outcomes. The emphasis on continuous process improvement, analytics-minded decisioning, and working through CRM and ticketing tools maps well to operational roles across subscription businesses, especially where compliance, identity, and customer data are central to service delivery.
The role is best suited to professionals who enjoy detail-oriented work, clear procedures, and resolving complex requests end to end. It will likely appeal to early-career operators or those transitioning from banking, legal, or regulatory contexts who want to build fluency in modern SaaS-style tooling and stakeholder collaboration while working across Italian and Spanish market cases.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About The Opportunity
We are strengthening our Account & Customer Data team within Banking Operations and are looking for motivated Banking Operations Specialists (Bilingual Italian and Spanish speaker) to join us in our brand new office in Madrid on the 1st of September 2026.
Within Banking Operations, we act as the centre of competence for the management and processing of special account types, such as accounts with legal representatives or custodians, probate & estates, as well as, Power of Attorneys and related processes under the Payment Accounts Act.
As a Specialist on the Italian and Spanish markets, you will learn the fundamental concepts, best practices, and procedures of our team.
In This Role, You Will
- Handle incoming operational requests regarding special account types to deliver the best quality for our customers.
- Execute business processes on behalf of the customers, dealing with enquiries and orders while developing a broad knowledge within your area.
- Assist in handling communications with third parties such as lawyers, notaries, courts, tax authorities, and other officials.
- Contribute to improving processes with a strong customer focus.
- Demonstrate a data analytics mindset to properly understand the data provided to you.
- Collaborate closely with internal stakeholders to ensure cases are handled efficiently.
What You Need To Be Successful
- Initial experience or a strong interest in banking operations, legal, or regulatory topics.
- Completed bank apprenticeship or a university degree in business, finance, law, or a related field.
- Fluent in Italian, Spanish, and English (written and spoken) are required. French, or German are a plus.
- Knowledge of Google Workspace; experience with Salesforce, Jira, Confluence, and other CRM/ticketing systems is an advantage.
- Excellent organizational skills, with the ability to learn best practices and manage operational requests.
- A collaborative mindset combined with a customer oriented focus.
What We Offer
- A fair, transparent, and confidential recruitment process.
- Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.
- Work on meaningful topics at the intersection of banking, data privacy, and compliance.
- Enjoy a culture that values innovation, learning, and continuous improvement.
- The opportunity to positively impact your career journey as you continue to grow with us 💥.
What’s In It For You
- Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
- A relocation package with visa support for those who need it.
Who We Are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
Founded in 2013, N26 now has more than 8 million customers in 24 markets. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Sounds good? Apply now for this position.
N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
