Why This Job is Featured on The SaaS Jobs
CrowdStrike’s Falcon Complete Analyst role sits at the intersection of SaaS delivery and frontline security operations. In a subscription security platform that processes internet scale telemetry, customer outcomes depend on continuously interpreting high volume signals and translating them into timely, defensible actions. This kind of work reflects a mature SaaS environment where the product is also an always on service, and operational excellence is part of what customers buy.
For a SaaS career, the role builds durable experience in running a repeatable, customer facing service with clear expectations on response quality, communication, and process improvement. Exposure to incident handling across Windows, macOS, and Linux, plus basic malware analysis and forensic thinking, develops technical breadth that transfers across security SaaS vendors and internal security teams. The emphasis on written recommendations and real time coordination maps closely to how SaaS companies scale delivery without sacrificing consistency.
This position fits professionals who prefer structured shift based work, can operate with autonomy, and enjoy combining investigation with customer communication. It also suits analysts who want to deepen incident response fundamentals while learning how a global, remote SOC model supports subscription retention and trust.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is looking for highly motivated, self-driven, Cyber Security Analysts dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.
Am I an Analyst, Falcon Complete Team?
Do you see yourself technically skilled enough to help protect and defend our customers on the frontlines of the cyber battlegrounds?
Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
Do you crave new and innovative work that actually matters to your customer?
Do you have an Incident Response or Information Security background that you’re not fully utilizing?
Do you pride yourself on delivering excellent customer service?
Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?
Willing and able to work your allocated shift as part of our global, follow the sun team?
The allocated shifts are all daytime shifts, and span either Mon to Fri, Wed to Sat or Sun to Wed for a 38-hour work week. The shifts incorporating weekend days are 4-day work weeks with slightly longer work days compared to the 5-day work week shift. Changes of an allocated shift can be considered depending on operational requirements.
What You'll Do:
Exercise incident handling processes across Windows, Mac, and Linux platforms.
Perform basic malware analysis.
Develop and improve processes for incident detection and the execution of countermeasures
Produce high-quality written and verbal communications, recommendations, and findings to customer management.
Successful candidates will have experience in one or more of the following areas:
Working in a SOC, Malware Analysis or IR environment
Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hacktivists.
Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.
Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.
Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware
Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.
Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.
Programming/Scripting: experience coding in C, C#, VB, Python, Perl, Ruby on Rails, and .NET.
Emerging and Innovative Technologies: understanding of applications and uses of Artificial Intelligence or Machine Learning in the cyber security domain.
Prior experience with CrowdStrike Falcon is a plus
Additionally, all candidates must possess the following qualifications:
Strong problem solving skills
Ability to handle high pressure situations in a productive and professional manner
Capable of completing technical tasks without supervision.
Strong time management skills with the ability to multitask
Experience with Mac OS, Windows, and Unix operating systems
Desire to grow and expand both technical and soft skills.
A passion for all things Cyber Security
Ability to foster a positive work environment and attitude.
Strong verbal and communication skills with the ability to explain difficult technical concepts to audiences with varying levels of technical ability (candidates with Japanese written and verbal skills are highly encouraged to apply)
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Education: Bachelors or Masters degree in Computer Science, Computer Engineering, Maths, Information Security, Cybersecurity, or related areas of study; or equivalent work experience.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
The Falcon Complete team is a veteran and reservist friendly workplace.
#LI-BS1
#LI-Remote
Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
