Why This Job is Featured on The SaaS Jobs
This Senior Product Manager role sits at a timely intersection in SaaS: enterprise-grade customer experience platforms are moving from scripted automation toward agentic systems that can reason, use tools, and operate reliably across channels. Netomi’s focus on autonomous agents for chat, voice, email, and messaging reflects a broader shift in SaaS from feature delivery to operationalising AI capabilities that must perform under real customer load and stringent expectations.
For a SaaS product career, the work maps closely to the skills that increasingly differentiate senior PMs in AI-enabled platforms: turning ambiguous research progress into shippable product primitives, defining measurable quality standards, and building feedback loops via telemetry and post-release learning. The emphasis on evaluation, observability, and cost and latency tradeoffs also builds durable judgement that transfers across B2B SaaS categories where AI features are becoming part of the core platform rather than add-ons.
This role is best suited to product leaders who enjoy technical depth, cross-functional coordination without direct authority, and translating enterprise needs into clear roadmaps. It will fit someone motivated by production outcomes and operational rigor, especially where reliability and escalation paths matter as much as model capability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments.
You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.
You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.
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Responsibilities
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Own the Autonomous Agents roadmap end-to-end: problem discovery, prioritization, spec writing, delivery coordination, and outcome tracking.
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Translate enterprise customer and partner needs into product requirements, working closely with Customer Success, Delivery, and Sales/RevOps.
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Partner with Applied Research and Data Science to define evaluation criteria, benchmark programs, and quality gates for agentic AI capabilities.
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Drive cross-functional alignment across Engineering (Runtime, Studio, Channels, SDKs), QA, and Delivery on scope, dependencies, and launch readiness.
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Establish instrumentation requirements and ensure every shipped agent capability has the telemetry needed to measure usage, reliability, and outcomes.
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Run planning and execution cadence: quarterly roadmap inputs, monthly scope lock, weekly execution reviews, and launch readiness sign-offs.
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Drive post-release learning: monitoring windows, post-incident reviews (PIRs), and systematic feedback loops into roadmap planning.
Requirements
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Engineering degree with 5+ years of progressive product management experience; an MBA from a Tier 1 institute is a plus.
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Proven ownership of a complex, multi-surface product area with demonstrated delivery of technical features to enterprise customers.
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Deep understanding of conversational AI and agentic systems, including:
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LLM-based reasoning, tool calling, and multi-step task execution.
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Agent orchestration patterns (supervisor/sub-agent, planning loops, HITL escalation).
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Evaluation methodologies for AI systems: task completion, goal accuracy, regression, and drift.
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Production observability for AI agents: tracing, logging, alerting, and failure analysis.
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Strong technical fluency: APIs, distributed systems, cloud environments, and AI/ML deployment workflows.
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Excellent stakeholder leadership and executive communication; ability to drive alignment across research, engineering, and GTM without direct authority.
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Customer-first mindset with experience translating enterprise customer needs into clear, actionable product requirements.
Preferred Qualifications
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Experience building or shipping AI agent products at a conversational AI, NLU, or enterprise AI platform company.
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Familiarity with agentic frameworks and protocols (e.g., LangChain, LangGraph, Model Context Protocol, OpenAI function calling, tool-use patterns).
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Experience supporting regulated or mission-critical environments (financial services, airlines/telephony, healthcare, payments).
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Experience working with large SI/partner ecosystems and coordinating enablement and customer success programs.
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Background in or strong familiarity with progressive delivery (feature flags, canary rollouts), incident management, and post-incident learning disciplines.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
