Why This Job is Featured on The SaaS Jobs
This Site Operations Technician role stands out in the SaaS ecosystem because it sits at the physical layer that enables cloud delivered products to run reliably. While many SaaS careers focus on application code or go to market functions, this position is anchored in mission critical infrastructure operations, coordinating on site execution across hardware, facilities, network, security, and external partners. It reflects how modern SaaS and AI platforms increasingly depend on industrial scale compute footprints, not just software releases.
From a career development perspective, the work builds durable operations fundamentals that translate across SaaS companies with significant infrastructure spend. Experience with operational readiness, asset tracking, documentation, and vendor coordination maps directly to the control systems that keep uptime, capacity, and deployment schedules on track. The cross functional exposure also mirrors how SaaS organizations manage incidents and change management through shared processes and clear escalation paths.
The role is best suited to professionals who prefer hands on accountability and structured routines, alongside frequent coordination with multiple stakeholders. It will fit someone who enjoys translating observations from the floor into actionable follow ups, and who is comfortable operating in technical environments where precision and record keeping materially affect service reliability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Working alongside our cloud partners, infrastructure providers, and internal engineering teams, we operate hyperscale AI campuses that support the training and deployment of frontier AI models.
The Site Operations team serves as OpenAI's on-site operational presence, helping ensure campuses operate safely, efficiently, and in alignment with Industrial Compute standards. We work closely with Hardware Operations, Infrastructure Delivery, Network Operations, Security, Facilities, Construction, and our infrastructure partners to support day-to-day site execution and maintain operational readiness.
As Industrial Compute continues to expand globally, Site Operations plays a critical role in ensuring each campus is prepared to support reliable AI infrastructure at scale.
About the Role
We are seeking a Site Operations Technician to support the daily operation of Industrial Compute campuses. This role acts as OpenAI's on-site technical representative, helping coordinate activities across hardware operations, facilities, construction, logistics, security, and external service providers.
You will perform routine site inspections, support asset tracking, coordinate vendor activities, assist with operational readiness, document site conditions, and help ensure infrastructure issues are identified and resolved quickly.
The ideal candidate enjoys working in highly technical environments, is detail-oriented, and thrives in fast-paced operational settings where no two days are the same.
Key Responsibilities
Perform routine walkthroughs of Industrial Compute facilities to verify operational readiness and identify potential issues.
Monitor site conditions and report abnormalities involving hardware spaces, network rooms, utilities, logistics areas, and common infrastructure.
Support coordination of vendors, contractors, and partner organizations performing work on-site.
Assist with hardware deliveries, inventory movements, asset tracking, and equipment staging.
Document operational issues and coordinate follow-up with Hardware Operations, Facilities, Infrastructure Delivery, or external partners.
Support physical audits of racks, equipment, inventory, and infrastructure assets.
Assist with site access coordination and ensure work activities comply with established operational procedures.
Maintain accurate operational documentation, logs, and site records.
Participate in operational readiness activities for new deployments, expansions, and infrastructure upgrades.
Escalate operational risks that may impact availability, safety, or project schedules.
Partner with cross-functional teams to continuously improve operational processes and site execution.
Qualifications
Have an Associate's degree, technical certification, military experience, or equivalent practical experience.
Have 2+ years supporting data center operations, facilities, hardware operations, manufacturing, industrial operations, or mission-critical infrastructure.
Have experience working in technical or operational environments requiring strong attention to detail.
Are able to document issues clearly and communicate effectively across technical and non-technical teams.
Are comfortable working in active data center or industrial environments.
Are able to lift equipment, move hardware, climb ladders, and perform physical work as required.
Are willing to work flexible schedules, including occasional evenings or weekends during major deployments.
Preferred Skills
Experience supporting hyperscale data centers or cloud infrastructure.
Familiarity with server hardware, networking equipment, racks, and structured cabling.
Experience using inventory management or asset tracking systems.
Knowledge of basic safety procedures for mission-critical facilities.
Experience coordinating contractors or external vendors.
Familiarity with ticketing systems and operational workflows.
OSHA, First Aid, or similar operational certifications are a plus.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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