Why This Job is Featured on The SaaS Jobs
This listing is featured because it sits at an intersection SaaS professionals increasingly encounter: software-enabled retail operations. The role is housed within a platform business that runs physical stores for multiple modern brands, which mirrors how many SaaS companies expand distribution through partners, services layers, and omnichannel execution. It is not a classic SaaS function, but it reflects the operational reality of product-led businesses that still rely on high-quality customer interactions to drive revenue.
For a SaaS career, the durable takeaway is exposure to measurable performance management in a frontline setting. Working to defined KPIs, translating product knowledge into customer outcomes, and supporting consistent execution across daily workflows are all patterns that map cleanly to SaaS roles in customer success, support, and revenue operations. The mention of cross-brand support also hints at learning how playbooks travel across different go-to-market contexts.
This role tends to suit professionals who like structured goals, repeatable processes, and direct feedback loops from customers. It can be a strong fit for early-career candidates building commercial fundamentals, or for operators who want to stay close to end-user behavior while developing discipline around metrics and consistency.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand:
Potter, designer and author Jonathan Adler launched his namesake brand after leaving his day job to pursue his first love: pottery. In 1993, Barneys bought his collection of pots, and five years later, he opened his first store in Soho.
Today, we are a design company with retail locations worldwide, a thriving e-commerce site, a full slate of residential and commercial projects, and a global wholesale business. We strive to create luxe and livable interiors that are seriously designed, but don’t take themselves too seriously.
About the Role
We are committed to finding exceptional talent to represent our boutique in the UES opening September 2026. We are seeking a passionate and customer-focused Sales Associate who enjoys creating meaningful connections, delivering exceptional service, and contributing to a successful store environment.
As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will build relationships with customers by understanding their needs, sharing the brand story, and providing personalized recommendations that create memorable shopping experiences.
In this role, you will support daily sales initiatives, maintain store standards, and collaborate with teammates to create a welcoming, service-driven environment. Depending on business needs, this role may include opening and closing responsibilities, keyholder duties, and supporting daily store operations. The ideal candidate thrives in a fast-paced retail setting, balances multiple priorities with attention to detail, and brings enthusiasm, professionalism, and a willingness to learn.
As part of the Leap platform, you may also have opportunities to support other brands within our portfolio through new store openings, activations, and market coverage needs.
Hourly Pay Range: $18/hr – $22/hr Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.
What You'll Do
Deliver an Exceptional Customer Experience
- Create meaningful customer connections through authentic engagement, active listening, and personalized recommendations.
- Provide an elevated shopping experience by understanding customer needs and delivering thoughtful product solutions.
- Represent the brand with professionalism, enthusiasm, and a passion for creating memorable experiences.
Drive Sales Through Engagement
- Support store sales goals through proactive customer engagement and strong selling behaviors.
- Develop product knowledge to educate customers, share brand stories, and build purchase confidence.
- Assist customers throughout their shopping journey, from initial engagement through checkout.
Support Store Operations
- Maintain a customer-ready environment by supporting visual merchandising, replenishment, cleanliness, and overall store presentation.
- Assist with inventory tasks, shipment processing, and daily operational priorities.
- Complete opening and closing procedures, keyholder responsibilities, and assigned operational tasks as needed.
- Follow company policies, procedures, and brand standards to ensure a consistent store experience.
Contribute to the Team
- Collaborate with teammates and leadership to achieve store goals, support daily operations, and create a positive team environment.
- Remain flexible and adaptable to support changing business needs, including peak selling periods, events, and special initiatives.
- Bring a positive attitude, willingness to learn, and commitment to the success of the team.
Key Performance Indicators (KPIs)
Customer Experience: Creates meaningful customer interactions through exceptional service, product knowledge, and a welcoming store experience.
Sales Performance: Supports store goals through proactive engagement, effective selling behaviors, and strong product knowledge.
Brand Representation: Represents the brand through professionalism, enthusiasm, and alignment with brand values.
Operational Excellence: Maintains store standards through accurate execution of daily tasks, organization, and attention to detail.
Position Requirements
- Previous retail, hospitality, or customer-facing experience preferred.
- Passion for creating exceptional customer experiences and building authentic connections.
- Strong communication skills with the ability to engage a diverse range of customers.
- Ability to learn product knowledge and confidently share brand stories.
- Team-oriented mindset with a willingness to support store priorities and collaborate with others.
- Ability to take ownership of assigned store responsibilities, including opening/closing procedures and keyholder duties as needed.
- Dependable, adaptable, and comfortable working in a fast-paced retail environment.
- Flexible availability, including days, evenings, weekends, holidays, and peak retail periods.
- Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
- Must be at least 18 years of age.
About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others.
To hear more about our platform directly from our CEO, click here!
Leap Perks
- Bonus eligible
- Medical, dental, and vision benefits (must average 32+ hours per week)
- AllOne Health Employee Assistance Program
- 401(k)
- Accrued PTO:
- Part-time hourly employees accrue PTO in accordance with local laws.
- Employee discount and wardrobe allotment for participating Leap brands
Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.
