Why This Job is Featured on The SaaS Jobs
This Product Manager, IT role is featured because it sits at a core but often under-discussed layer of SaaS: the internal platforms that determine whether a software organization can scale securely and consistently. In a company building and deploying advanced AI systems, the “product” is not customer-facing features but the identity, network, device, and automation foundations that keep delivery and collaboration reliable as the organization grows.
For SaaS career development, internal-tool product work builds durable instincts around service design, telemetry-driven prioritization, and operating across security, compliance, and engineering constraints. The emphasis on roadmaps, measurable outcomes, and iterative improvement maps closely to how modern SaaS companies run platform and operations products, making the experience portable across enterprise SaaS, developer platforms, and infrastructure-adjacent product tracks.
The role fits product leaders who prefer systems thinking over surface-level UX, and who enjoy translating messy operational workflows into clear interfaces, automation, and self-service. It will suit someone comfortable aligning stakeholders with different risk tolerances and success metrics, and motivated by work where adoption and reliability are the primary signals of product quality.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The IT organization is a cohesive team that improves security, productivity, and user experience for everyone at OpenAI. We build and operate the technology foundation that enables every employee to work securely, efficiently, and with high velocity from day one, helping OpenAI remain the most secure and productive AI lab in the world. Our work spans building and maintaining reliable networks, identity and access systems, secure client platforms, and intuitive automation and self-service tools. We also support the full employee journey through smooth onboarding, well-managed hardware and logistics, and responsive global support. As OpenAI grows, we design the technology that powers our offices and keeps collaboration seamless across locations. Through strong security, scale, and simplicity, we enable teams to do their best work.
About the Role
As a Product Manager, you will lead vision, strategy, and execution for internal systems and platforms that enable secure, reliable, and efficient operations. You will translate technical and operational needs into clear product roadmaps, working closely with IT, engineering, security, and compliance to build scalable, intuitive, and resilient products that remove friction and improve productivity across the company.
You are systems-minded, pragmatic and iterative. You thrive in ambiguity, move quickly with good judgment, and learn through iteration and usage data. You understand how internal systems fit together end-to-end and design solutions that balance usability, scale, and security.
This role is based in our San Francisco HQ and requires in-office presence. We utilize a hybrid work model with 3 days in the office per week
In this role, you will:
Set direction and drive alignment
Define and evolve product vision and roadmaps for core internal systems and platforms
Ensure tools enable productivity, scale securely, and deliver a seamless employee experience
Align priorities across IT, engineering, security, workplace and operational teams
Iterate and ship with purpose
Translate operational workflows and technical constraints into clear product requirements
Partner with engineering, security, and IT teams to ship reliable, well-designed systems
Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency
Validate impact in production, and scale improvements over time
Measure and improve
Define success metrics and measure user experience, operational efficiency, and system reliability
Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement
Deliver measurable reductions in friction and support effort
Build deep systems & domain understanding
Develop deep understanding of IT service management, support automation, and employee-facing internal tools across the OpenAI ecosystem
Understand systems end-to-end to develop a strong systems level point of view
Serve as a voice of the user, balancing usability, scale, reliability, security, and compliance requirements
You might thrive in this role if you:
Have 8+ years of product management experience, ideally including internal tools, enterprise software, platform, or operations-focused product work.
Have a strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10.
Can translate complex operational workflows and technical constraints into clear customer value and align diverse stakeholders toward a shared vision.
Thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work.
Are excited to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate.
Nice to have:
Experience applying AI and agentic technologies to build intelligent systems that automate workflows, improve reliability, and enhance the employee experience.
Working knowledge of ITSM, employee support, enterprise SaaS, automation, or infrastructure domains, and how they integrate through APIs and shared platform services.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
