Why This Job is Featured on The SaaS Jobs
This Senior Solution Engineer role sits at a classic SaaS intersection: translating a product platform into outcomes for SMB and mid market buyers while staying tightly connected to sales, support, and implementation. In a category like CX and EX software, pre sales credibility often depends on showing how workflows, integrations, and deployment choices map to real operational constraints, making solution engineering a core go to market function rather than a supporting one.
For a SaaS career, the long term value comes from repeated exposure to the full evaluation cycle, from discovery through demonstration, POC design, and formal responses such as RFPs and RFIs. That mix builds durable skills in requirement framing, technical storytelling, and competitive positioning, alongside operational habits like documentation discipline and internal qualification. Experience gained here tends to transfer across SaaS companies that sell configurable platforms into business teams.
This position is best suited to professionals who enjoy balancing customer facing work with internal alignment, and who can move between business conversations and technical detail without losing clarity. It will fit someone comfortable influencing in a matrix, coaching deal teams on solution approach, and continuously sharpening product knowledge through real deal feedback loops.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Responsibilities:
- Manage all activities of the pre-sales resources with a particular region.
- As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals.
- Provides advice and counsel to sales management in the effective use and deployment of technical resources.
- Must maintain close alignment with sales, support and implementation functions.
- Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition.
- Work closely with our SMB and mid-market customers to identify and solve their most critical business problems.
- Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses.
- Conduct effective requirements gathering to clearly identify customer problems.
- Build and deliver compelling technical demonstrations of the Freshworks products.
- Articulate the value of Freshworks solutions to a variety of audiences.
- Be a lifelong learner and develop your skills continuously.
- Evangelize a refreshing user experience on the Freshworks platform.
Qualifications
- 4 - 7 years in Solution Engineering or in any technical role is a plus.
- Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level.
- Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations.
- Extensive expertise supporting mid-market customers and creating service/support strategies.
- Strong organisational and analytical skills.
- Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives.
- Strong written and verbal communication skills.
- Successful track record of working and influencing matrixes organizations.
- Flexible to work in any shift.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
