Why This Job is Featured on The SaaS Jobs
This Operations and Project Management Specialist role sits at a notable SaaS intersection: the partner ecosystem. In a subscription business, alliances can materially influence distribution, implementation capacity, and product adoption, so the operational layer behind partners becomes a lever for repeatable growth. The remit described is built around creating structure across multiple go-to-market and delivery functions, which is a common pressure point as SaaS organisations formalise partner programs.
From a SaaS career perspective, the work develops fluency in how revenue teams actually run: onboarding motions, enablement cadence, governance, and performance measurement. Ownership of dashboards and partner metrics also builds transferable operational discipline, especially for professionals aiming toward RevOps, Partner Ops, or broader business operations roles. The emphasis on AI-enabled process improvements suggests exposure to modern workflow design, where automation and documentation quality increasingly determine how scalable a team can become.
This position tends to suit operators who enjoy coordinating across Sales, Marketing, Customer Success, and Professional Services, and who are comfortable turning ambiguity into clear processes. It aligns well with early to mid-career professionals who want cross-functional visibility and prefer work that blends project delivery, internal communications, and systems thinking.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Build the operational engine behind Coveo's partner ecosystem.
What if you could create the processes that help an entire partner ecosystem thrive? Join our Alliances team and bring structure, scalability, and operational excellence to one of Coveo's fastest-growing strategic functions.
This newly created role is a unique opportunity to shape how we work. You'll collaborate across Sales, Revenue Operations, Marketing, Professional Services, Customer Success, and Enablement to deliver projects that improve the partner experience.
As our Operations & Project Management Specialist on the alliances team, you will:
Lead operational initiatives that improve the scalability, efficiency, and governance of Coveo's partner ecosystem.
Coordinate cross-functional projects, ensuring stakeholders remain aligned and initiatives are delivered successfully.
Support partner onboarding, activation, enablement logistics, governance reviews, and ongoing lifecycle activities.
Collaborate with Revenue Operations to maintain reporting, dashboards, and key partner performance metrics.
Own internal communications, including the Alliances newsletter, Confluence space, Slack channel, and team documentation.
Drive AI-enabled process improvements, using tools like ChatGPT and Claude to automate reporting, streamline documentation, and increase alliances team efficiency.
Here is what will qualify you for the role:
2+ years of experience in project management, operations, business operations, partnerships, or another cross-functional role.
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
Excellent communication skills and confidence working with stakeholders across different teams.
Creative, with strong problem-solving skills and the ability to bring fresh thinking to how the team operates.
A proactive, resourceful mindset with the ability to work independently in an evolving environment.
What will make you stand out:
Experience working in a Software-as-a-Service (SaaS) environment, across global or multi-region teams.
Experience with Salesforce, Microsoft Excel, Microsoft Power BI, Confluence, or similar operational tools.
Experience with AI tools (ChatGPT, Claude, or similar) to build efficient workflows.
Experience supporting partner, customer success, or go-to-market organizations.
Passion for building scalable processes and turning ambiguity into structure.
Do you think you can bring this role to life? Or add your own color?You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
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