Why This Job is Featured on The SaaS Jobs
Billing and receivables operations is a core SaaS function because recurring revenue depends on clean subscription data, accurate invoicing, and disciplined collections. This Senior Analyst role sits at the intersection of product-led billing systems and commercial execution, working directly with a subscription platform (Chargebee) and the upstream CRM signal (HubSpot). For SaaS operators, that combination is a practical view into how contracts, plan changes, proration, and renewals translate into cash and reporting.
From a career standpoint, the work builds durable SaaS finance operations skills that travel well across B2B subscription companies. Owning reconciliations, dunning workflows, and MRR and ARR waterfall reporting develops an operator’s understanding of revenue quality, leakage points, and the mechanics behind metrics used by leadership. Exposure to tax tooling and integrations also adds experience that becomes increasingly important as SaaS businesses expand across regions and entities.
This role best fits someone who prefers precise, systems-oriented work and enjoys partnering across Finance, Sales, and Customer Success to resolve edge cases. It suits an analyst who wants clear ownership of process outcomes and is motivated by improving data integrity and operational cadence rather than purely transactional accounting tasks.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
ABOUT ROCKETLANE
Rocketlane is a fast-growing, innovative SaaS company making waves in professional services automation (PSA) and customer onboarding.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to manage client projects, resources, time, and billingreducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of 100+ passionate professionals, building a product teams love to use. Backed by topinvestors likeInsightPartners,8VC,Matrix Partners, NexusVenture PartnersandInsightVentures,we’re scalingfastandnow’s theperfect timetojointherocket ship.
THE ROLE
We're looking for a Senior Analyst for our billing and receivables operations. You'll own the full subscription lifecycle in Chargebee and drive the end-to-end Accounts Receivable process from subscription activation through cash collection.
WHAT YOU'LL DO
Subscription & Billing Operations
• Own the end-to-end subscription lifecycle in Chargebee new setups, plan changes, upgrades, cancellations, credits, and refunds
• Perform daily reconciliation between HubSpot closed-won deals and active Chargebee subscription • Manage failed payment recovery through dunning workflows and direct customer outreach • Partner with Sales and CS teams to resolve deal conflicts, contract discrepancies, and billing queries • Ensure data integrity in Chargebee ensuring customer records, subscription configurations, pricing, and billing details are accurate, complete, and audit-ready at all times.
• Produce monthly MRR/ARR reporting new business, expansion, contraction, and churn with clear waterfall analysis
Tax Compliance (Avalara & Chargebee)
• Manage the Avalara AvaTax integration in Chargebee product tax codes, nexus configurations, and customer exemptions.
• Reconcile tax collected in Chargebee against Avalara's jurisdiction-level liability reports monthly
Accounts Receivable & Collections
• Produce weekly AR aging reports and proactively escalate overdue accounts to Customer Success and Finance leadership
• Ensure every new or renewal subscription generates an accurate, timely invoice. • Manage the full collections cycle structured follow-up cadences, CS escalation, and pre-suspension notices for chronic non-payers
• Post and reconcile incoming payments daily; resolve unallocated receipts across Chargebee.
• Track and report DSO monthly with root-cause commentary, and recommend bad debt provisions where warranted.
WHAT WE'RE LOOKING FOR
1-3 years of experience in SaaS billing operations, revenue operations, or accounts receivable at a B2B SaaS company
Hands-on proficiency with Chargebee subscription configuration, proration, reporting, and billing workflows
Strong command of MRR/ARR metrics, revenue reconciliation, and financial reporting in Excel • Exposure to tax compliance tooling (Avalara or equivalent) is a strong advantage • Meticulous attention to detail, strong ownership mindset, and the ability to manage competing priorities without dropping accuracy
Clear, proactive communicator who can work effectively across Finance, Sales, and Customer Success
WHY ROCKETLANE
At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:
Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. Fromrap videos to team outings, we believe in celebrating big.
Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).
