Why This Job is Featured on The SaaS Jobs
This Staff Software Engineer (Platform) role stands out in the SaaS landscape because it is explicitly about platformization: turning existing, product-adjacent capabilities into shared services that other teams can reuse. In subscription software, that shift is often the difference between incremental feature delivery and sustained scale, especially when developer experience, security, and reliability become cross-cutting constraints rather than afterthoughts.
From a SaaS career perspective, the remit connects architecture to operating reality. Owning a 1 to 3 year shared-services roadmap, writing design documents, and driving execution builds durable skills in multi-team system design, service boundaries, and delivery planning. The emphasis on testability, throughput, and low defect rates also aligns with the operational expectations common in mature SaaS environments where availability and change velocity must coexist.
This role fits engineers who prefer broad leverage over narrow feature ownership, and who are comfortable being a technical reference point for a product area. It will suit someone who enjoys translating business objectives into platform primitives, collaborating across teams through clear documentation and reviews, and balancing long-term architecture with near-term milestones in an office-based setting in Kitchener or Vancouver.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Your role
As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability.
This position reports to our Senior Director of Platform Engineering and has the opportunity to be based in our Vancouver or Kitchener offices.
What you’ll do
- Define a 1-3 year roadmap/vision for Shared Services.
- Write clear and complete architectural design documents that are easily understood by other team members.
- Provide estimates on technical resources and requirements necessary to plan and begin projects.
- Take responsibility for the execution of the Shared Services platformization projects. Assist and drive where necessary to ensure the team meets its delivery milestones.
- Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
- Be widely recognized as the technical expert for a product area. Devise elegant solutions to difficult engineering problems.
- Review technical designs to ensure features/products are well integrated and fully meet business needs.
- Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
- Continue contributing to fun projects meant to delight users!
Skills you’ll bring
- As an experienced backend-focused software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, having a significant impact on organization-wide output.
- Deep experience (with examples) of architecting complex systems across multiple roles throughout your career.
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
- Strong experience working with distributed systems.
- Strong debugging and troubleshooting skills.
- Strong communication and collaboration skills.
- Experience with highly agile and iterative development processes.
- Experience mentoring engineers and helping them grow their skills.
- Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Redis, Elastic Search, Monitoring (Datadog, Grafana), Vue.js/Vuex frontend running natively in Electron, and numerous integrations with third-party services.
