Why This Job is Featured on The SaaS Jobs
Quality engineering is becoming a defining capability for modern SaaS, particularly for products that embed AI into customer-facing workflows. This SDET role sits in that shift, focusing on conversational, model-driven experiences where correctness is not only about UI behavior, but also about response quality, accuracy, and reliability over time. In SaaS terms, it reflects the growing need to treat AI outputs as testable product surface area, not a black box.
For a professional building a SaaS career, the work offers exposure to end-to-end quality practices that translate across product-led and enterprise SaaS environments. Experience here tends to sharpen skills in API-level validation, automation fundamentals, and feedback loops that connect testing outcomes to iterative product improvement. The emphasis on data quality awareness and model accuracy evaluation also builds a useful bridge between traditional QA and AI-adjacent product engineering.
This role is best suited to someone who prefers structured thinking, precise communication, and methodical exploration of edge cases. It will fit an early to mid-career SDET who wants hands-on responsibility across manual and automated testing, and who is comfortable collaborating with multiple teams while working independently when needed.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
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Job Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- Good focus for delivering high quality products and passionate about learning new technologies
- Should have passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation and Execution
- Should have experience in API testing and scripting languages, like Python
- Good to have working experience on BDD (Behavior Driven Development) platform
- Bachelor in Computer Science or related Engineering field
- 2-4 years of relevant experience
- Should understand testing requirements related to the current project/product
- Ability to work in a fast-paced and dynamic work environment
- Excellent knowledge of Manual Testing concepts and tools
- Exposure to New technology, Problem solving skills, Self-motivated and self-starter, work independently
- Learning attitude and confident on the QA related Processes
- Knowledge in any Database (MySql, etc) is a plus
- Excellent written and verbal communication
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
