Why This Job is Featured on The SaaS Jobs
This General Manager role sits at a point where SaaS companies typically shift from selling a product globally to building durable, local execution. ElevenLabs operates a multi-platform AI product suite with both self-serve and enterprise demand, and the mandate here is country-level ownership across go-to-market, delivery, and market presence. In SaaS terms, it is a market-building assignment rather than a single-function leadership seat.
For a SaaS career, the value is the breadth of operating surface area: translating global priorities into local pipeline design, enterprise account strategy, and implementation capacity. Running KPI setting and early hiring also creates exposure to the mechanics that make SaaS repeatable in a new geography, including how sales and technical delivery interlock to reduce friction from pilot to rollout. Experience gained in partner ecosystem work and strategic account coverage tends to transfer well across enterprise SaaS categories.
This role best fits a senior operator who prefers ambiguous problem spaces and can move between executive relationships and hands-on execution. It will suit someone comfortable being the local decision-maker, building an initial team, and representing the company externally while staying close to revenue and delivery outcomes.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
This is an in-country role.
About the role
We are looking for an experienced General Manager who has successfully built and led sales and technical teams. The GM will be responsible for the overall country strategy and deliverables, in line with the company priorities. We are looking for an execution-focused operator who can propel ElevenLabs in the country. As part of the role, you will:
Develop and execute our Country strategy, including sales, customer delivery, KPI setting and hiring
Design the optimal pipeline to reach our ambitious sales targets in the B2B side. In this sense, you will be expected to lead interactions with the top 30 strategic accounts in the market
Hire the founding country team responsible for sales and implementations
Define event priorities and where to invest for brand awareness
Represent ElevenLabs in events and media appearances
Work with the partner ecosystem to generate new collaborations and sales opportunities, in partnership with the global BD team
Ideate, own and drive big bets in the country
Requirements
15+ years of experience leading teams and highly complex projects
Background in consulting and sales
Deep expertise in deploying technical products and/or solutions to enterprises
Owner mentality. Hands-on and self-starter who is keen to get their hands dirty to produce results
Outstanding communication and interpersonal skills
A hands-on leader who thinks outside the box and wants to generate results
Proven ability to build and scale high-performing teams
Native speaker of the local language
Location
This role is remote-first, so it can be executed from anywhere in Mexico with the ability to travel to be on-site with clients, primarily in Mexico City.
#LI-remote
