Why This Job is Featured on The SaaS Jobs
This Sr. Technical Program Manager role stands out in the SaaS landscape because it sits at the intersection of enterprise deployments and AI-native product delivery. AKASA is building a cloud software platform for healthcare revenue cycle workflows, where shipping product is inseparable from integrating into complex customer environments. That combination is typical of vertical SaaS: strong domain constraints, high expectations for reliability, and a need to translate product intent into operational outcomes.
For a SaaS career, the program scope described here maps closely to the skills that scale across modern product organizations: end-to-end SDLC ownership, cross-functional alignment between product, engineering, and customer-facing teams, and disciplined release readiness through UAT and rollout planning. The emphasis on technical fluency, data-informed decision-making, and agile process improvement reflects the realities of shipping iterative software while managing dependencies and risk.
This role is best suited to a TPM who prefers being close to delivery details while also influencing stakeholders through clear artifacts, timelines, and tradeoff framing. It will fit someone who enjoys ambiguity in requirements translation, can operate as a coordinator and unblocker, and wants sustained exposure to how SaaS products reach production in customer systems.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About AKASA
At AKASA, our mission is to build the future of healthcare with AI. As the leading provider of generative AI solutions for the healthcare revenue cycle, we help health systems comprehensively capture and communicate the full patient clinical journey. By empowering health systems to streamline their operations, they can focus on what matters most - delivering quality patient care. We have raised over $205M in funding from investors such as Andreessen Horowitz, BOND, and Costanoa Ventures.
This is the most exciting time to join AKASA. Revenue bookings for our new AI-native product suite have grown over 20x since launching in 2024. In this time, we have broken our record for the largest deal in company history three times consecutively. This growth is driven by the massive improvement we are generating for our customers across clinical quality and documentation accuracy, both top priority areas for health system leaders.
Our deployments have been recognized nationally as "one of the most comprehensive real-world uses of GenAI in healthcare finance to date" (link). Our customer base represents more than $120B+ in net patient revenue and includes the most innovative health systems in the country, like Cleveland Clinic, Duke, Stanford, and Johns Hopkins.
Some of our recent recognitions include being named one of America's Top Startup Employers 2026 by Forbes, #1 most promising healthcare RCM startup of 2025 by Black Book Market Research, and one of the fastest-growing GenAI startups to watch by AIM Research. Our CEO was ranked among the “Top 50 Healthcare Technology CEOs” by the Healthcare Technology Report, and we have been certified as a “Great Place to Work” for the past 6 years in a row.
We’re building on this momentum to redefine what’s possible in healthcare. We’re looking for exceptional people to help us accelerate that reality.
About the Role
As a Sr. Technical Program Manager, you'll report to the Sr. TPM Manager and will work with AKASA's product managers, internal engineering and customer success teams to design, build, launch, and scale new products and features.
Specifically, you'll build initiative plans and establish timelines, serve as a player/coach in translating product requirements into technical specifications, iterate with our engineering team to turn those specifications into working products, and roll out those products in our customers' systems.
The AKASA office is located in South San Francisco. While we support remote work on a variety of teams, we have a strong Bay Area presence across the company. For this role, we're looking for someone to join either our Bay Area team two days per week in the office or our NYC team for co-working days.
What You'll Do
Manage the SDLC for our products from start to finish, including creating timelines and milestones for key product initiatives, breaking down product specifications into manageable development deliverables, and serving as a key point of contact for final testing, deployment, and hypercare support
Understand technical tradeoffs and/or blockers and seamlessly communicate them to non-technical audiences, executive leadership, and cross-functional stakeholders
Utilize data to drive decision-making, conflict resolution, and creative problem-solving
Define and execute comprehensive UAT plans, coordinating test cases, issue tracking, and stakeholder sign-off to ensure successful product readiness
Own the scrum process and make improvements when necessary to accelerate team velocity
Be accountable for schedules, track and report progress regularly to all stakeholders while mitigating risks along the way
Work with engineering leadership to clearly define monthly, and quarterly objectives for engineering teams
Act as the swiss army knife for your project team and step in to fill in any gaps not covered by team members
Ensure the quality and completeness of product and project requirement documents
Keep the focus on top priorities while shielding the team from distractions and interferences
Be an advocate for agile development best practices across the organization
Skills & Qualifications
Strong technical background - You are comfortable using software tools like Github and can understand the technical details of Generative AI products without a steep learning curve
Clear communicator - Can effectively influence and communicate cross-functionally with all roles and levels of management; Able to use clear, simple language to translate business needs into technical requirements
Detail-oriented - You are an expert at tracking details at the lowest level and use these intricacies to inform high-level conversations
Jira expert - You live and breathe JIRA; Be comfortable with JIRA project management from initializing sprints, building dashboards to visualize work, automating workflows, and querying to find specific artifacts
Analytical - Ability to leverage intelligence dashboards in solutions such as Superset, Tableau, or Looker
Effective change agent - You exhibit strong communication skills. You can build rapport and good working relationships with senior leaders and peers. You can separate facts from opinions, and take the perspectives of others and reach a workable solution. You are flexible in how you influence leaders to achieve the right outcomes
Excellent executor - You effectively manage complex projects and demonstrate consistent attention to detail. In ambiguous situations, you are able to account for unknowns and recover from setbacks well
Startup experience is strongly preferred
What We Offer
Flexible paid time off (PTO)
Expansive coverage for health, dental, and vision
Employer contribution to Health Savings Accounts (HSA)
Generous parental leave policy
Full employee coverage for life insurance
Home office stipend
Cell phone/internet reimbursement
Company-paid holidays
401(K) plan
Compensation
Based on market data and other factors, the salary range for this position is $160,000 - $220,000 + Equity. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.
We’re committed to doing the best work of our lives, together. Come see if we're the right team for you.
AKASA is a proud equal opportunity employer and we believe that a diverse and inclusive workforce is an imperative. We welcome people of different backgrounds, genders, races, ethnicities, abilities, sexual orientations, and perspectives, just to name a few. We do not discriminate based upon any protected class and we encourage candidates of all identities and backgrounds to apply. AKASA considers qualified applicants regardless of criminal histories in accordance with the San Francisco Fair Chance Ordinance.
AKASA is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@akasa.com.
