Why This Job is Featured on The SaaS Jobs
Provisioning tends to be an under-recognised lever in SaaS, sitting at the intersection of onboarding, security, and renewals. This role stands out because it owns the mechanics of getting customers live across a stack of third-party products, with explicit service levels and an emphasis on data integrity. In a subscription business, that operational reliability often shapes early product adoption as much as features do.
For a SaaS career, provisioning leadership builds durable skills in process design, cross-functional execution, and operational analytics. Managing access rights, migrations, and subscription administration creates fluency in the systems that connect Sales, Customer Success, and Billing, which is a common organisational pattern across SaaS companies. The reporting and trend analysis component also develops a metrics mindset that transfers well into broader operations, implementation, or customer lifecycle roles.
This position is best suited to someone who enjoys structured problem-solving and bringing consistency to high-volume workflows. It will appeal to professionals ready to lead a specialist team, act as an escalation point, and translate operational issues into clear stakeholder updates. The hybrid schedule aligned to Pacific time signals a role that benefits from dependable coordination and crisp written communication.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are looking for a highly motivated and detail-oriented Provisioning Manager to lead our provisioning operations and elevate our customer onboarding experience. You will oversee the end-to-end provisioning process for a range of third-party products, manage and develop a team of provisioning specialists, and drive continuous improvements in accuracy, efficiency, and customer satisfaction.
Location – Philippines, Hybrid - 8AM – 5PM Pacific Standard Time
Lead and manage the provisioning team, providing coaching, performance feedback, and day-to-day guidance to ensure SLAs are consistently met
Oversee account setup and configuration for new clients, ensuring all features, permissions, and access rights are accurately assigned across all third-party products within our one business day SLA
Manage user account lifecycle, including role assignments, permissions, access rights, and account modifications, ensuring accuracy at all times
Products include but are not limited to: Autotask, Crowdstrike, Bitdefender, ServiceNow, and more
You are action-oriented with excellent interpersonal, verbal, and written communication skills, with the ability to present information clearly to stakeholders at all levels
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
