Why This Job is Featured on The SaaS Jobs
Synthesia sits in a modern B2B SaaS segment where product adoption is tightly linked to how well customers learn new workflows. An Enterprise Customer Success Manager focused on German-speaking accounts is therefore central to translating a novel AI video platform into repeatable enterprise outcomes, particularly in environments where stakeholder alignment and change management determine renewal risk.
For a SaaS career, the role builds durable experience in running an enterprise book of business with clear operational signals such as health, forecasting, and expansion identification. It also strengthens the craft of value articulation in subscription models, where ROI narratives, onboarding quality, and ongoing enablement directly influence retention. The emphasis on business-level and technical conversations adds a useful bridge skill for SaaS teams working across product, sales, and customer operations.
This position suits professionals who prefer structured customer cadences, quantified account management, and stakeholder-heavy engagement rather than purely reactive support. It is a strong match for someone who enjoys being a trusted advisor, collaborating closely with sales on onboarding, and helping customers adopt a relatively new category of software through practical education and light product usage.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
Reporting to the Customer Success DACH Team Lead - you are energetic, driven, and care deeply about the success of our customers
As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
At Synthesia we expect everyone to...
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
You can read more about this in this public Notion page
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
25 days of annual leave + public holidays in the country where you are based.
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as you’ll help shape a market-defining product.
