Why This Job is Featured on The SaaS Jobs
This Director of Engineering role sits at a distinctly SaaS-specific intersection of product experience and platform operations, focused on an operator-facing “Command” layer tied to AI workflows, insight, and control. Within the SaaS ecosystem, that combination signals work where usability, automation, and trustworthiness matter as much as core functionality, especially when the product is part of a broader AI platform used by enterprise customers.
From a career standpoint, the remit offers durable SaaS leadership exposure: translating a technology vision into a roadmap with Product, scaling multiple teams, and raising engineering quality in areas that tend to define mature SaaS outcomes such as reliability, security, and operational excellence. The emphasis on customer-facing delivery and cross-functional alignment reflects the realities of SaaS organisations where engineering leaders are measured on adoption, outcomes, and sustainable execution rather than shipping volume alone.
This is best suited to an engineering leader who enjoys leading leaders, shaping direction while staying close to delivery mechanics, and navigating stakeholder-heavy environments. It will appeal to professionals who prefer product-minded engineering and who want to influence how AI-enabled capabilities are operationalised for end users, without needing to be the deepest specialist in every underlying system.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Drive the future of AI-powered operator experiences.
As our Director of Engineering, Command, you'll define and execute Coveo's Command technology vision, making it the trusted operating layer for customers by driving innovation in insight, control, and AI workflows while scaling teams that create high-impact product experiences.
You'll lead high-performing engineering teams building the products that help customers gain insight, take action, and unlock the full value of Coveo's AI platform. If you're passionate about combining strategic leadership with product-minded engineering, this is your opportunity to shape the future of AI-native operations.
As our Director of Engineering, Command, you will:
Lead and grow multiple engineering teams responsible for the Command product area, fostering a collaborative, innovative, and high-performing environment.
Define and execute the technical vision and roadmap in partnership with Engineering and Product leadership, ensuring alignment with Coveo's long-term strategy.
Drive the delivery of secure, scalable, and reliable software while continuously raising the bar for engineering quality, operational excellence, and customer value.
Collaborate with directors and executive leaders across the organization to align people, technology, and priorities while enabling effective cross-functional execution.
Champion product-minded engineering practices that empower teams to build intuitive operator experiences, AI-native workflows, and automation capabilities.
Mentor and develop engineering leaders, cultivating a culture of ownership, continuous learning, and innovation.
Here is what will qualify you for the role:
3+ years of experience leading managers within a software engineering organization developing Software as a Service (SaaS) products.
Experience leading customer-facing engineering teams that build solutions for enterprise customers.
Strong communication and stakeholder management skills, with the ability to influence technical and business leaders across the organization.
Demonstrated ability to balance strategic thinking with execution while leading complex, cross-functional initiatives.
What would make you stand out:
A leadership philosophy centred on building empowered, high-performing teams that deliver meaningful business outcomes.
Experience leading globally distributed engineering organizations across multiple time zones.
Experience building and operating highly available cloud-based product platforms with a strong focus on reliability, security, and operational excellence.
A clear technical vision and the ability to influence organizational strategy while driving execution across multiple teams.
Do you think you can bring this role to life? You don't need to check every single box—passion goes a long way, and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
