Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Technical training sits at a critical intersection in SaaS: product complexity, customer outcomes, and partner leverage. This role stands out because it is explicitly built around live, instructor-led enablement across both customers and partners, with a meaningful blend of virtual delivery and onsite sessions. In a platform-led SaaS model, that positioning makes training a frontline function that directly influences adoption patterns and the broader ecosystem around the product.
From a career-development lens, the work builds durable SaaS skills in translating evolving product capabilities into practical workflows for mixed-experience audiences. Maintaining materials alongside product updates also creates ongoing exposure to release cycles, change management, and the feedback loop between learners, content owners, and product teams. The reporting on attendance and certification outcomes adds a measurable, operations-aware dimension that transfers well across enablement, customer education, and solutions roles in SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We are hiring a Technical Trainerto deliver live, instructor-led training (ILT) to onboard new customers and partners onto the NinjaOne platform, via both remote/virtual and in-person onsite sessions.
This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reach a level of understanding that will accelerate formal certification, and facilitating “virtual labs” that enable learners to get real-world, hands-on experience, in a safe and non-destructive environment. You will also partner with our content subject matter experts and owners to maintain and update the material in line with product updates as the platform evolves.
This is a key customer- and partner-facing role offering a unique opportunity to lead both new and existing customers and partners to success with the NinjaOne platform.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA,NJ, NC, NY, OR, TN, TX, VA, & WA.
Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.
Travel Requirement: ~40%, including onsite customer training, industry events, and team collaboration.
Facilitate the NinjaOne training curriculum, such as our Certified Technician course, a multi-module program that covers the breadth of the NinjaOne platform. You will be a part of the team that ensures the curriculum and the content continuouslyevolves in line with product updates.
Deliver engaging live, in-person and remote/virtual instructor-led training sessions to external customers and partners, applying a variety of instructional techniques (explanation, demonstration, guided practice, discussion, exercises etc).
Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participants engaged, active and on track.
Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work withopportunityfor growth and advancement.
This position is NOT eligible for Visa sponsorship.
*Due to operational policies,NinjaOneis unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates whoresideoutside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurancecoverageand PTO.
For roles based in California, Colorado,Maryland,New JerseyorWashingtonthe base salary hiring range for this position is $150,000 to $150,000 per year.
For roles based in New York,the base salary hiring range for this position is $150,000 to $150,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
