Why This Job is Featured on The SaaS Jobs
This Payment Services Manager role sits at the intersection of SaaS implementation and regulated financial operations, supporting a platform that combines payroll and payments across many countries. In the SaaS ecosystem, payments functionality is often a product differentiator and a source of operational complexity, making roles that own onboarding, execution monitoring, and issue resolution particularly consequential to customer outcomes.
For a SaaS career path, the work builds durable expertise in post-sale delivery where product usage, compliance processes, and service quality meet. Experience coordinating KYC, running validation steps like penny tests, and partnering with third-party payment providers translates well across fintech-adjacent SaaS, HR tech, and any subscription platform with embedded payments. The emphasis on applying AI tools for automation and discrepancy detection also signals exposure to modern operational tooling that is increasingly expected in scaled SaaS environments.
This position tends to suit professionals who like structured ownership of end-to-end processes and are comfortable being a subject matter reference point for customers and internal teams. It aligns with someone who enjoys troubleshooting, clear communication, and cross-functional coordination, while staying close to operational detail rather than pure product or sales work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
Papaya is expanding its Payments Implementation team and are looking for an experienced implementation specialist. Our business is currently going through significant growth, and we require an individual with prior experience of onboarding customers within Payments and preferably Payroll Payments.
You Will:
- Be responsible for the E2E payments process from onboarding to ongoing. This will involve regular interaction with customers and providing SME guidance where necessary on payroll and authority payments across different countries.
- Work with Papaya’s Due Diligence/KYC team to help approve all new customers.
- Conduct ‘penny tests’ for all new customer employees prior to go-live.
- Provide training to customers on how to use the Payments component of the Papaya platform.
- Be the first port of call for payment related queries and concerns
- Investigating and responding to payment queries from internal and external parties
- Monitoring of payments execution and resolving any issues
- Working with 3rd party payment providers to resolve queries
- Ensuring payments/reports are loaded on to the system correctly and timely
- Provide and maintain exceptionally high levels of customer service
- Work collaboratively with the rest of the payments and customer service teams as we continue to scale
Requirements:
- Bachelor’s degree – preferably in a STEM subject
- Excellent project management skills – qualifications preferred.
- 3+ years of experience in onboarding/implementation within a Payments division or company.
- Experience of Payroll Payments would be a significant advantage.
- Excellent communications skills – written and verbal
- Proactive and creative in problem-solving, showing responsible approach and ownership
- Proven hands-on experience applying AI tools in payment services beyond basic usage, including process automation, discrepancy detection, reporting, and strengthening controls to ensure accuracy, compliance, and timely execution
- Ability to multitask and work under pressure
- Proficient in tools like Salesforce, Microsoft office etc.
- Experience working in a scale-up business would be beneficial
