Why This Job is Featured on The SaaS Jobs
This role stands out in SaaS because it sits at the intersection of product-led digital experience and AI-assisted buying journeys. CrowdStrike operates a large-scale, AI-native cybersecurity platform, and the remit here is not core application workflow but the productisation of discovery and conversion on a primary SaaS surface: the website. The multi-phase evolution from guided discovery to more agentic experiences reflects a broader SaaS shift toward conversational, personalised paths from intent to activation.
For a SaaS product manager, the long-term career value is in learning how to treat acquisition and conversion as a measurable product problem. Ownership of metrics like task completion, latency, cost per action, and time to value builds fluency in experimentation, instrumentation, and iteration that transfers across PLG motions. The cross-functional operating model, spanning engineering, design, content, and digital intelligence, mirrors how modern SaaS teams ship customer-facing AI features with governance and measurement.
This is best suited to a senior PM who prefers end-to-end accountability, ambiguity, and stakeholder-heavy delivery without direct authority. It will fit someone motivated by building new product capabilities, comfortable translating AI concepts into shippable increments, and interested in the craft of turning complex B2B SaaS offerings into clearer, guided customer journeys.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
Digital Product is CrowdStrike's product team for crowdstrike.com — owning the site's roadmap, point of view, and end-to-end experience from awareness to action. This will be a net new role on the digital product team to lead Falcon Guide.
Falcon Guide is the team's flagship initiative: an AI-assisted guided discovery and conversion system that evolves in three phases into a fully personalized, agentic buying experience. This role owns the Falcon Guide product roadmap end-to-end, partnering directly with UX Design, Content, AIO, Engineering, Digital PLG, and Digital Intelligence to define, sequence, and bring it to life with advanced measurement, intelligence and iteration. This role reports to the Director, Digital Product.
What You’ll Do:
- Own the Falcon Guide product roadmap end-to-end —
- Phase 1 - guided discovery, rules-based conversion acceleration
- Phase 2 - personalized journeys, buying-group identity, CJA/AJO integration
- Phase 3 - Charlotte AI integration, full agentic operating model
- Own the requirements, roadmap and experience for Falcon Guide to operate efficiently and drive conversion, tracking key performance metrics such as:
- Task-completion rate
- Successful action rate
- Latency
- Cost per action
- Adoption by customer segment
- Time to value
- Consumption and scaled deployment
- Partner directly with peer digital teams, such as:
- Design to guide prototyping and brand guidelines
- Engineering to scope technical feasibility, drive delivery against the roadmap and convert emerging AI patterns into reusable platform capabilities.
- Digital PLG to align Falcon Guide's trial-funnel and personalization touchpoints with the broader conversion motion.
- Digital Intelligence to measure engagement, discovery and conversion across customer journeys and segments.
- AIO and Content to ensure Falcon Guide's content structure, citation architecture, and generated responses are optimized for AI discoverability and consistent with CrowdStrike's broader AI-share-of-voice strategy — treating Falcon Guide as both a conversion surface and a citable content asset.
- Represent Falcon Guide's priorities, progress and performance to senior stakeholders, including Digital Experience and Marketing leadership.
What You’ll Need:
- B.S./B.A. or equivalent preferred, plus 8+ years of relevant product management experience (flexible depending on demonstrated performance and potential).
- Experience building guided-discovery, recommendation, personalization, or conversational customer-facing products
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
- Understanding of agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning.
- Experience taking products from 0→1 and then scaling them.
- Ability to coordinate engineering, design, GTM, and stakeholders without direct authority.
- Strong cross-functional influence skills — able to adapt communication style across engineering, marketing, and executive audiences.
- Comfortable being the senior product voice on a high-visibility initiative with executive attention.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Bonus Points:
- Recent experience shipping agentic products within the preceding 12–18 months.
- Experience with personalization/journey orchestration platforms (e.g., Adobe Journey Optimizer, Adobe Target).
- Background in B2B or PLG (product-led growth) motions, particularly trial conversion.
- Experience working for a SaaS security company.
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.comfor further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:09-30-2026
