Hi, I'm Jeremy, Product Leader at Logixboard.
Logistics is one of the largest, most important industries in the world, yet the software freight forwarders rely on every day is still painfully outdated. Operators are managing high-stakes work across email threads, spreadsheets, carrier portals, and legacy systems where one missed milestone or late document can cost customers thousands.
We're building Helm, the operations platform freight forwarders actually want to run their business on — one that does not just track the work, but increasingly does it for them. We're early in rolling Helm out, but we are not starting from scratch. Hundreds of forwarders already use and love our insights product, and we've raised [$XXM] to build the rest.
I believe great design is our biggest lever here, and I'm hiring an experienced Product Designer to help pull it.
Why now, and what you'd actually own
We're early enough that the operations experience is still a blank canvas, and far enough along that the quality of that experience will determine whether we win. This role will help set that bar.
Picture an operator on a Monday morning with 80 active shipments. Three containers rolled to next week's vessel, two shipments are missing customs documents, a customer needs an ETA, and a demurrage clock is ticking on a container stuck at port. Today, she pieces that together across her inbox, a carrier portal, and an archaic transportation management system she maintains by hand.
Your job is bigger than turning that chaos into a smarter to-do list. The real opportunity is designing a system that does more of the operational work for her and hands back only what genuinely needs a human.
This is not a role for someone who wants to receive a brief and return polished screens. I'm looking for a designer who helps define the problem, works shoulder to shoulder with Product and Engineering, and thinks in complete workflows and systems — not individual screens.
What you'll do
Partner in discovery. Sit with Product and Engineering to identify, validate, and frame customer problems. Join customer interviews and analyze workflows (we'll get you in front of real freight forwarders). Challenge assumptions and surface workflow gaps, edge cases, and dependencies early, before they become rework.
Lead solution design. Translate messy logistics workflows into intuitive experiences. Explore multiple approaches and bring options to the table instead of a single "final answer." Show rough work early, and use customer feedback, technical constraints, and business goals to converge on the right direction.
Raise the craft bar. Deliver work that's polished where polish matters (layout, IA, interaction detail, the small moments that make dense software feel effortless). I want a teammate who cares about the difference between fine and excellent, and who pulls the whole product up to meet it.
Design with AI in the mix. Increasingly, operators expect the software to do real work for them (e.g. draft the customer update, extract data from a PDF, flag the at-risk shipment before it becomes a fire). You'll design how AI shows up inside these workflows in ways that feel trustworthy and in-control, and you'll use modern AI tools in your own practice to move faster.
Evolve our design system. Contribute to and grow our component library, patterns, and tokens. Champion consistency across the product, and balance shipping speed against long-term system health.
See it through to shipped. Create handoffs that carry both the spec and the intent behind it. Build prototypes and documentation that make expected behavior unambiguous, and stay close to engineers through implementation so what ships matches what we designed.
Who I'm looking for
- 5–8+ years designing complex B2B SaaS products, ideally workflow-heavy or data-dense ones (e.g. ops tools, task management solutions, dashboards, etc).
- A portfolio that shows real systems thinking and the craft to back it up (visual, interaction, and IA).
- A track record of partnering tightly with Product and Engineering, and of driving work forward through ambiguity rather than waiting for a perfect brief.
- Strong written and verbal communication. You can explain not just what you designed, but why, and align stakeholders around it.
- Evidence that you raise the bar beyond your own projects (e.g. setting direction, shaping process, mentoring other designers, establishing an experience bar).
- Someone who has a strong opinion about how generative AI tools should be leveraged to build quality software backed by experience.
You'll thrive here if you...
- Enjoy solving problems more than polishing pixels (but can do both).
- Bring multiple concepts to a discussion instead of one finished answer.
- Think deeply about journeys, workflows, and edge cases.
- Seek feedback early and naturally.
- Care about consistency and system health across an entire product.
- Are comfortable when priorities evolve.
Who this isn't for
I'd rather be honest now than waste your time later. This role probably isn't a fit if:
- You want a tidy assembly line (PM hands you a brief, you do wireframes, then mocks, then pass to engineering, repeat).
- You're uncomfortable having your decisions challenged by Product and Engineering, or challenging theirs.
- You prefer a narrow scope (interaction only, or design system only) over owning whole problems.
- You'd rather wait for certainty than form a strong, well-reasoned opinion and move.
Bonus points
- Experience with logistics, supply chain, transportation, or operations software.
- Experience designing customer-facing portals, operational workflows or task oriented products.
- Experience building or scaling design systems.
- Hands-on experience with AI-assisted design and prototyping tools.
- Time spent at an early-stage startup, or as a solo or near-solo designer on a team.
