Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
JD:• Analyzing and working on all email requests sent by the client to WNS for processing.• Responding to client emails on priority.• Data entry job with strong analytical powers.• Good communications skills• Excel knowledge• Coaching and Mentoring• Planning and organizing• Email management• Team Query resolution• Process trainings• Managing the shift in the absence of the AM/DM. • Managing and enhancing performance of the team based on SLA. • Responsible for maintaining and achieving daily process SLA targets. • Key accountable for accuracy in the process.• Assist quality functions as required. • Timely resolution/ Escalation of people and process issues. • Guiding and coaching staff to improve their performance. • Representing team on conference calls with customer.
Qualifications
Graduate in any field except Technical (BSC/IT)Minimum 2 years in Travel domain
