Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Job Title: Cherish Attendant
Department: Front Office
Reports To: Front Office Manager / Duty Manager
Job Purpose
To provide warm, personalized, and attentive service to guests throughout their stay, ensuring their needs and requests are handled efficiently and in line with Accor service standards.
Key Responsibilities
- Welcome and assist guests in a friendly, professional, and personalized manner.
- Provide attentive service and ensure guests feel valued and well cared for.
- Assist guests with information regarding hotel facilities, services, activities, and local attractions.
- Handle guest requests, inquiries, and concerns promptly and professionally.
- Coordinate with relevant departments to ensure guest requests are followed up and completed.
- Maintain a strong awareness of guest preferences and special occasions.
- Assist with arrivals, departures, and other Front Office operations when required.
- Support the Front Office team in maintaining smooth and efficient guest service.
- Follow up on guest requests to ensure satisfaction and proper closure.
- Handle guest feedback professionally and escalate issues to the supervisor or manager when required.
- Maintain accurate records and communication regarding guest requests and follow-ups.
- Ensure all interactions reflect the hotel's service culture and Accor standards.
- Maintain professional appearance and grooming standards at all times.
- Follow hotel policies, procedures, health and safety standards.
- Perform any other reasonable duties assigned by the Front Office Manager or Duty Manager.
Qualifications & Experience
- Previous experience in Front Office, Guest Relations, Concierge, or a similar guest-service position is preferred.
- Previous hotel experience is an advantage.
- Good communication and interpersonal skills.
- Good command of English; additional languages are an advantage.
- Positive attitude and strong customer-service orientation.
- Ability to remain calm and professional under pressure.
- Good teamwork and coordination skills.
- Flexible to work shifts, weekends, and public holidays.
Key Competencies
- Guest Orientation
- Communication Skills
- Teamwork
- Attention to Detail
- Problem Solving
- Adaptability and Flexibility
- Professionalism
- Service Excellence
- Emotional Intelligence
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
