What's the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.
Join Fin as a commercial sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you’ll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.
What will I be doing?
- Build and lead a team of EMEA SB account executives
- Lead, coach and develop sales professionals ensuring excellence in standards.
- Responsible for new business revenue within our EMEA commercial segment.
- Define and execute the new business strategy, developing playbooks and territory plans that drive new business revenue.
- Manage planning and team organisational structure and operating cadence (QBR’s / large deal reviews and weekly forecasting).
- Drive accuracy and accountability forecasting revenue within +-9%
- Partner with EMEA leadership on company-wide events and initiatives.
What skills do I need?
- 6+ years of experience in technology sales, with 2+ years leading high performing account management teams.
- 4+ years of closing experience in IC capacity
- 2+ years of first line management experience.
- Deep execution experience, ideally running multifaceted opportunities in excess of $500k ARR.
- Program management experience, proven ability to contribute to strategic programs that add shareholder value.
- Proven track record of building and scaling revenue across EMEA.
- Strong operational mindset skilled at building scalable processes and driving efficiency
- Executive presence and communication skills suitable for engaging with C-level customers & internal executives
- Familiarity with Command of the Message and MEDDPICC (or similar)
- Passion for AI and its transformative potential in customer service
- Experience in a verticalized sales GTM’s and outcome based pricing (preferable)
