Your Role
As a Small Business (SB) Sales Representative, you’ll help prospective customers get started with Dialpad and set them up for long-term success. You’ll do this by actively listening to customer needs, understanding their challenges, and clearly connecting those needs to how Dialpad uniquely solves them.
You’ll play a key role in growing and retaining our small business customer base by delivering an engaging, high-touch experience from a customer’s very first interaction with Dialpad. Leveraging strong problem-solving skills and a genuine desire to help others, you’ll guide customers through their initial setup and ensure a seamless start to their journey.
The SB Sales team is a critical part of Dialpad’s Sales organization, partnering closely with Marketing, Support, and cross-functional Sales teams to continuously improve the end-to-end customer experience.
This role reports to the Manager, SB Sales and is based in our Pasig City, Metro Manila office.
What you’ll do
- Own new logo acquisition, lead to opportunity conversion, opportunity to sales won, and team revenue targets.
- Make an impact with our customers as you will be their first point of contact.
- Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
- Research and keep up to date with product changes that will benefit your customers.
- You’ll get firsthand experience on a full sales cycle (from initial interest to closed-won deals).
- You’ll be the first point of contact for our Sales Lines, Live Chat, and Marketing Leads, speaking with people predominantly in North America, and at times, all over the world!
- You’ll help our future customers sign up for an account and work with them to set them up for success.
Skills you’ll bring
- 2+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS).
- Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
- Ability to read, write, and speak English fluently.
- High level of emotional IQ.
- A high level of energy and willingness to learn!
- Experience with Salesforce, the VoIP industry, and Outreach preferred but not required.
- Experience with G-suite.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work in a hybrid setup
- Able to work US core hours (6 am - 5 pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.
- Excellent internet connectivity required.
