Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
The Team
The Strategic Technology Partnerships team owns Genesys's relationships with the ecosystem of global platform partners that extend the reach, capability, and commercial value of Genesys Cloud.
We shape joint go-to-market motions, co-sell programs, and integration roadmaps with some of the largest and most influential technology platforms in the enterprise software landscape — driving pipeline, bookings, and strategic differentiation through partnership.
The Role
We're looking for an Alliance Partnership, Director to own and grow the joint go-to-market relationship with two of Genesys's most strategic global technology alliances.
These are enterprise-scale platform partnerships spanning CRM/engagement and workflow/service-management ecosystems, each with significant executive sponsorship, joint solution investment, and shared pipeline commitments.
This is a high-visibility role that sits at the intersection of partner strategy, sales enablement, and executive relationship management — ideal for someone who thrives on building structure and momentum inside complex, matrixed partnerships.
You'll be the connective tissue between Genesys field sales, partner sales teams, product/solutions engineering, and marketing — translating partnership strategy into measurable joint pipeline and revenue outcomes.
What You'll Do
- Own the day-to-day management of multiple global technology partnerships, acting as the primary point of contact for joint go-to-market execution.
- Build and operationalize joint business plans, including co-sell motions, target account mapping, and pipeline generation programs with each partner owned.
- Partner with field sales leadership on both sides to drive partner-sourced and partner-influenced pipeline, tracking performance against joint targets.
- Coordinate cross-functional execution across sales, marketing, solutions engineering, and product teams to bring joint solutions and campaigns to market.
- Manage the partner engagement cadence — QBRs, executive briefings, and joint planning sessions — and prepare executive-ready materials that communicate progress, asks, and strategic recommendations.
- Track and report on partnership KPIs (pipeline, bookings, certifications, enablement completion) and use that data to inform where to invest partner resources.
- Identify and help resolve GTM friction points, escalating and problem-solving with both internal and partner stakeholders.
- Support integration and solution roadmap conversations in partnership with product management, ensuring joint technical investments align with commercial priorities.
- Contribute to the broader Strategic Technology Partnerships team's playbooks, account planning frameworks, and operating model as the practice scales.
What You'll Bring
- 6+ years of experience in technology partnerships, alliance management, channel sales, or a related business development function within enterprise SaaS.
- Demonstrated success managing complex, matrixed partner relationships with joint GTM accountability — quota, pipeline, or bookings targets tied to partner performance.
- Ability to communicate effectively and build credibility with senior executives and cross-functional stakeholders.
- Excellent cross-functional orchestration skills — you can align sales, marketing, and product teams around a shared partner motion without needing formal authority over them.
- Sharp analytical skills, with comfort building and presenting business reviews, joint plans, and performance dashboards.
- Strong written and verbal communication skills; experience creating executive-level decks and briefing materials.
- Familiarity with CRM, customer engagement, or enterprise workflow/service-management ecosystems is a strong plus.
- Ability to travel periodically for partner and customer engagements.
What We Offer
- Development and career growth opportunities
- Flexible work schedules and work-from-home opportunities
- Time Off in addition to paid holidays
#LI-MC1
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
