Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
Performs technical work in support of List Services operation. Work involves evaluating, processing, and preparing address data for mailing activities within the retail, catalog, publication, and direct mail markets.
Responsibilities:
- Experience with BCC mail software a plus!
- This position works at our Laurel, Maryland location. It is not remote.
- Estimate job completion dates and communicate job progress through the relevant production processes. Update production schedule.
- Evaluate customer input data to generate useable internal house format utilizing custom and third party software. Perform record selection, field parsing, record splitting, data standardization, removal of extraneous data, append data, and identification and correction of floating data.
- Standardize data utilizing CASS address-matching software to ensure data integrity and improve mail deliverability. Review before and after address versions and interpret software status and error codes to validate results.
- Set matching and priority criteria to eliminate duplicate addresses utilizing custom and third party software. Review record matches to determine if the best records are chosen.
- Perform mail preparation utilizing PAVE™ certified software to achieve optimal postage discounts. Perform production steps to ensure output supports cooperative mailing programs: Co-Mail, Co-Bind, Co-Mingle, and Co-Pallitization (Tray and Flat).
- Layout and format data to manufacturing and customer requirements for output to labels, to an inkjet printer file, or to an electronic file.
- Generate ancillary paperwork for mailing production processes (bag tags, tray tags, and pallet placards).
- Generate reports for internal and external customer approvals. Review and communicate results to a List Services Representative.
- Adhere to data and mail preparation production standards by following department job aids and utilizing internal quality procedures.
- Summarize data record counts for various production processes to facilitate billing activities.
- Provide on-call phone services to RRD production facilities, on a rotating basis, for after hours and weekend coverage.
- Performs other related duties and participates in special projects as assigned.
Qualifications
- Minimum of a High School Diploma or GED with 2+ years of relevant experience
- Knowledge of address components.
- Knowledge of mail preparation Presort software and related concept areas.
- Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.
- Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.
- Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully.
- Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job.
- Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments.
- Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.
Additional Information
All your information will be kept confidential according to EEO guidelines.
The national pay range for this role is $56,200 to $83,100 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
RRD is an Equal Opportunity Employer, including disability/veterans
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
