At H&M Group, we are on a journey to create great digital experiences for millions of customers around the world. Within Digital Foundation, E2E Digital Operations plays a key role in keeping our online customer journeys stable, resilient and continuously improving.
Evolved Digital Operations, or EDO, brings together end-to-end operational visibility, proactive monitoring, automation, incident management, service integration, Site Reliability Engineering and close collaboration with product teams. Together, we help reduce disruption, improve reliability and enable teams to deliver customer value with confidence.
As Senior Engineering Manager for E2E Digital Operations, you will lead the teams that run and evolve H&M’s end-to-end digital operations service. This is a senior leadership role where you will combine people leadership, technical direction and operational excellence to create the conditions for scalable, reliable and customer-focused digital services.
You will translate business and technology priorities into a clear service roadmap, align multiple teams around shared outcomes and balance immediate operational needs with long-term technical health, security, compliance, cost efficiency and resilience. You will also work closely with product, engineering, architecture, commercial stakeholders, service management functions and external partners to improve how we operate at scale.
WHAT YOU'LL DO
You will lead E2E Digital Operations as one integrated service across three teams:
Your main responsibilities will include:
Service strategy and delivery
Balance delivery pace with service stability, resilience, security, compliance, technical health and long-term scalability.
Operational excellence and reliability
Drive an integrated operating model across 24/7 operations, service integration, SRE, governance and product teams.
Strengthen end-to-end observability across customer journeys, including monitoring, alert quality, incident detection, escalation and operational decision support.
Improve incident, problem, change, event and knowledge management outcomes while keeping processes practical, lean and aligned with global standards.
Ensure operational readiness for new and changed services through clear requirements, onboarding, knowledge transfer, runbooks, access, simulations and follow-up.
Engineering and technical leadership
Set and uphold engineering standards across architecture, DevOps, CI/CD, observability, security, compliance and technical debt management.
People and organisational leadership
Lead, coach and develop Engineering Managers, senior engineers and other leaders across the scope, guided by H&M values and leadership expectations.
Drive workforce and competence planning, including recruitment, development, succession and sustainable workload balance.
Collaboration, partners and financial accountability
Communicate clearly on outcomes, service performance, progress, risks, dependencies and investment needs.
Be accountable for relevant technology costs, including budget, actuals and forecast, while continuously improving cost efficiency and total cost of ownership.
WHO YOU ARE
We believe you are an experienced engineering leader who brings together strategic perspective, operational judgement and strong people leadership. You are confident leading through complexity and ambiguity, and you know how to align several teams and stakeholders around common goals. You believe that operational excellence is built through engineering discipline, learning, collaboration and purposeful simplification.
Strong understanding of DevOps, CI/CD, automated testing and deployment, and continuous improvement practices.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time permanent position, starting as soon as possible according to the agreement. The role is a hybrid position, based in our office in Stockholm, Sweden.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.
Take the next step in your career together with us. The journey starts here. We are eager to meet you!
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
