IT Support and Operations Specialist (f/m/d)
Location: Cebu City, Philippines (hybrid)
Schedule: 11am to 8:00 pm Cebu time
Passionate people for sustainable software
At Quentic, we help organizations make business safer and more sustainable through cloud-based EHS and sustainability software.
About The Role
Join our global IT team and help colleagues work efficiently across multiple countries and time zones. You will provide Level 1 and Level 2 with end-user support, manage devices and user access, and assist with Microsoft 365 and IT operations. The fixed schedule is 11:00 am to 8:00 pm Cebu time, including a one-hour lunch break, with occasional flexibility for projects, incidents, or maintenance.
Your Responsibilities
- Provide Level 1 and Level 2 support through tickets, chat, email, phone, and remote tools.
- Troubleshoot Windows, Microsoft 365, Teams, Outlook, applications, hardware, connectivity, and account issues.
- Configure, deploy, maintain, recover, and diagnose laptops, mobile devices, peripherals, and meeting-room technology.
- Support onboarding, transfers, and offboarding, including accounts, licenses, devices, and access permissions.
- Assist with Microsoft 365, Entra ID, Intune, Teams, SharePoint Online, Exchange Online, Asset Management, software deployment, and compliance checks.
- Document solutions, escalate complex issues, and contribute to projects, migrations, automation, reporting, and process improvements.
- Use AI tools to improve efficiency and quality, while verifying outputs and taking ownership of the result.
What We Offer
- A global role with exposure to modern workplace technology, cloud services, identity management, and endpoint management.
- Structured onboarding, professional development, and opportunities to support international projects.
- A company laptop and mobile phone.
- A collaborative, respectful, and inclusive working environment.
- Occasional travel opportunities; future participation in an on-call rotation is welcome but not required.
Your Profile
- 2 years experience in IT support, service desk, desktop support, workplace technology, or a similar role in an international company.
- Strong troubleshooting skills across Windows, PC hardware, networking fundamentals, identity, and connectivity.
- Hands-on ability with command-line tools and computer hardware such as memory, storage, and peripherals.
- Experience with one or more Microsoft 365, Entra ID, Intune, Teams, SharePoint Online, Exchange Online, Azure, Active Directory, PowerShell, Jira, Confluence, or endpoint management.
- Clear written and spoken English, strong customer service, and the ability to support colleagues from different cultures and technical backgrounds.
- An organized, curious, collaborative, and self-motivated approach, with ownership through resolution and confidence reviewing AI-generated outputs critically.
- Relevant Microsoft, Azure, CompTIA, or Atlassian certifications are an advantage. German is welcome but not required.
About Us
Quentic provides cloud-based, AI-enabled software for EHS and sustainability management to more than 1,200 customers worldwide. Our platform helps organizations strengthen safety, sustainability, compliance, and data-driven decision-making.
Ready to apply your IT support and operations skills to a purpose-driven mission? We look forward to your application.
