Company Description
We’re looking for a new member to join our Customer Enablement team with a focus on customer operations and product enablement. In this role, you’ll act as a bridge between strategy and execution, working closely with the Customer Leadership Team and customer facing colleagues to strengthen performance, scalability and customer experience. You’ll drive meaningful, long-term improvements to processes, tools, and ways of working, whilst also serving as the go-to person within the Enablement team for product changes and releases, ensuring customer domain colleagues are informed and well-equipped.
This is a rewarding opportunity for someone who’s passionate about creating empowering people and creating impact.
Job Description
Key Responsibilities
Own the coordination of product launches and end-of-life cycles across the customer domain, acting as the single point of contact and translating upcoming features, capabilities, and end-of-life changes into clear, timely updates so customer domain colleagues are well equipped.
Partner with Product & Technology (P&T) to shape enablement resources - guides, best practices, training material - that give teams the confidence to work with new capabilities, keeping this library accurate and easy to find across the customer domain.
Qualifications
About You
We're looking for someone who can drive momentum in a fast-moving environment, someone who takes initiative and works collaboratively across teams. You'll likely be a great fit if you have:
A proactive mindset and a strong sense of initiative and ownership, you don’t just identify what could be better, you take responsibility for driving it forward and seeing it through to impact, with a genuine passion for continuous improvement.
Commitment to Diversity
TOPdesk is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences.
