Why This Job is Featured on The SaaS Jobs

CertiK’s IT Operations Specialist role sits at the intersection of internal IT and SaaS enablement, supporting a distributed organization that relies heavily on cloud productivity and identity tooling. The stack referenced, including Google Workspace, Okta, Slack, and Zoom, reflects the operational backbone common in modern SaaS companies where access, device posture, and reliable collaboration systems directly affect day-to-day execution.

For a SaaS career, this kind of position builds durable experience in provisioning, lifecycle management, and support workflows that scale with headcount. Hands-on exposure to onboarding and offboarding, inventory control, and process documentation translates well across SaaS environments, especially as companies standardize on SSO, endpoint management, and repeatable IT service practices. The security adjacency is also notable, with day-to-day work likely reinforcing strong habits around access controls and operational hygiene.

This role tends to suit professionals who prefer practical problem solving, clear ownership of operational tasks, and frequent interaction with both technical and non-technical colleagues. It aligns well with someone strengthening fundamentals in corporate IT and SaaS tooling, while gradually taking on more structured systems and process responsibilities in a remote-friendly setup.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About the Company

Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem.

Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

About You

You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams. You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly.

Responsibilities

Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
Troubleshoot basic network, system, printer, conferencing, and office technology issues
Coordinate with internal teams and external vendors on IT-related requests and maintenance
Help manage inventory of laptops, accessories, and office IT equipment
Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
Assist with documenting IT processes, setup guides, and internal procedures
Provide general operational support for office and cross-functional team needs when required

Requirements

Bachelor's Degree in Computer Science, Engineering or related field
2+ years of experience in IT support, help desk, office IT, or a related field preferred
Basic understanding of computer systems, networking, and common SaaS tools
Strong communication and interpersonal skills
Organized, detail-oriented, and responsive
Comfortable working in a fast-paced environment with shifting priorities
Willingness to learn new systems and technologies

Plus

Located near or able to commute conveniently to our Midtown Manhattan office Experience supporting macOS environments Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools Previous experience supporting office operations or employee onboarding processes Interest in cybersecurity, blockchain, or Web3

The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications.

CertiK accepts applications for this position on an ongoing basis.

CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.

CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

All CertiK employees are expected to actively support diversity on their teams, and in the Company.

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IT Operations Specialist