We are seeking a detail-oriented and solutions-driven Systems Administrator to serve as the primary operational liaison between our sales, operations, product, and engineering teams. This role is critical to ensuring that our payments workflows and back-office systems run smoothly, efficiently, and with minimal disruption to the business. You’ll play a central role in identifying, troubleshooting, and resolving system and data issues - while also improving processes and system configurations across our merchant lifecycle infrastructure.

This is a highly cross-functional role that requires a strong foundation in payments systems, workflow configuration, data analysis, and business operations. You’ll thrive here if you’re a proactive problem-solver who loves diving into systems and streamlining complexity.

What You’ll Do:

● Operational Point of Contact: Act as the go-to person for internal teams to resolve issues related to merchant onboarding, account hierarchy, and data discrepancies.
● Workflow Troubleshooting: Investigate, document, and resolve technical and process-related issues within merchant management systems.
● Configuration Management: Administer system configurations, including dropdown fields, user access rights, and form versions across platforms used for merchant management.
● Bulk Data Management: Maintain and operate tools used for large-scale merchant data imports and updates.
● System Integrations: Support and improve integrations between our payment processor partners (e.g., TSYS, Elavon, Global), our internal platforms, and external tools like Salesforce.
● Partner Versioning: Manage updates and version control for merchant application forms, including variations required by partners.
● Reporting and Data Tools: Assist in extracting and analyzing data to support operational decision-making and monitor system health.

What You Bring:

Workflow & Systems Expertise:
- Proven experience managing operational workflows and business systems (e.g., CRMs, onboarding portals, or internal ops tools).
- Strong understanding of system administration principles, including configuration, user management, and process setup.
Data Analysis & Tools:
- Proficiency in Excel and SQL for data validation and reporting.
- Experience with BI tools like Tableau or PowerBI.
- Familiarity with data extraction tools or APIs is a plus.
Payments Industry Experience:
- Previous experience with ISO or merchant acquiring platforms (e.g., TSYS, Fiserv, Elavon, Global) is highly preferred.
- Alternatively, strong experience in a financial services or fintech environment with operational systems exposure.
Collaboration & Communication:
- Demonstrated ability to work cross-functionally with teams in operations, sales, product, and engineering.
- Comfortable communicating technical issues to both technical and non-technical audiences.

Preferred Qualifications:

Experience in a high-growth payments or fintech company.
Familiarity with Salesforce administration or hierarchy structures.
Ability to translate operational challenges into systems requirements and improvements.

About NMI

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

We Offer:

Competitive Annual Salary + Annual Bonus Scheme
A remote first culture!
Flex PTO
Health, Dental and Vision Insurance
13 Paid Holidays
Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

For your reference, here is a list of the U.S. states in which we are currently able to hire:

AZ (Arizona)
CA (California)
CO (Colorado)
FL (Florida)
GA (Georgia)
IL (Illinois) ⬅ Office Hub
IN (Indiana)
KS (Kansas)
KY (Kentucky)
MA (Massachusetts)
MI (Michigan)
MO (Missouri)
NC (North Carolina)
NE (Nebraska)
NJ (New Jersey)
NV (Nevada)
NY (New York) ⬅ Office Hub
OK (Oklahoma)
OR (Oregon)
PA (Pennsylvania)
TN (Tennessee)
TX (Texas)
UT (Utah)
VA (Virginia)
WA (Washington)
WI (Wisconsin)
WY (Wyoming)

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Salary range, depending on experience:

$80,000—$100,000 USD

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Payments System Administrator