Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn fosters a dynamic and supportive environment where hard work and great results are rewarded and celebrated. We value openness and continuous improvement, encouraging team members to acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a positive and empowering workplace for everyone.

About the role

Reporting into the Managed Services team in Global Technical Services, the Solutions Architect, Managed Services will engage on multiple programs. This includes, but is not limited to, Critical Engagements, Managed Services Engagements, Solutions & Products, Internal Operational Initiatives, focused solutioning efforts for specific customer needs, urgent correlated or thematic issues, and prototyping new solutions & offerings leveraging existing and new technologies. Within these assignments, the Solutions Architect will be responsible for discovery of customer needs, requirements gathering, developing use cases, drafting functional and technical specifications, and proposing technical solutions to clients.

You will need to have a broad and well-rounded technical background in order to work with other Bullhorn experts to obtain the optimal solution. You should have experience in handling technical requests related to custom development, report development, and integrations with external systems. You will act as the technical representative for Global Technical Services, partnering with GTS Program Management to deliver high-quality and on-time solutions to our customers with optimal technical health in mind.

A typical day will include...

Working closely with clients to help them identify how Bullhorn can help them solve business problems while keeping expectations within Bullhorn capabilities and offerings, leveraging all Bullhorn products
Communicating and presenting to customer executives and project teams.
Extracting desired business outcomes through client discovery.
Analyzing and documenting business processes.
Writing requirements and specifications.
Proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirements
Drafting Statements of Intent and/or Statements of Work
meeting with Bullhorn Product Managers and Subject Matter Experts Work to architect solutions
Creating technical documentation as solutions are deployed.
Performing quality assurance testing on deployed solutions.
Operating as the key liaison between Bullhorn’s business units, technology teams, QA, and support teams.
Prototyping technical ideas & solutions using a range of tools (AI code assistants, google app scripting, SQL, iPaaS or related tools, raw code)

This role is a fit for you if...

Have strong documentation skills
Have a passion to deliver the optimal solution to our customers, and a relentless drive to chase the optimal solution if not it is not immediately presented.
Are comfortable working independently as well as in a team environment.
Have strong verbal, written, organizational, analytical, presentation and interpersonal skills.
Have solid SQL skills as well as general understanding of data architecture
You enjoy a dynamic and changing environment. Every customer problem and every customer solution will be different, which is the exciting part of this job.
Have 3+ years of experience with Bullhorn software.
Have 3+ years demonstrated experience in the definition and execution of Enterprise software projects.
Have 3+ years of experience with Agile and Waterfall methodologies
Have 3+ experience speaking with and navigating challenging discussions with customer executives

Bonus Points for…

A Bachelor’s degree in Information Systems, Computer Science or a related discipline
Experience in a Software as a Service (SaaS) environment.
Experience with Middle (time collection, invoicing etc) and Back Office (payroll, AR & AP) systems, especially in a staffing or HR business setting
Experience with APIs
Experience hands-on engineering in the recent or distant past

Experience with IBM Cognos or similar BI platform

What we offer...

Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
Unlimited Planned Paid Time Off
Global Mental Health Support
On-Demand Learning & Development
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

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