Introduction

Beterra Health is seeking a client success manager to join our growing team. This role would support our clients in implementing and optimizing our healthcare quality and safety improvement software.

Beterra is a healthcare company empowering leaders through improvement technology. We simplify safety and compliance management for leaders across complex healthcare organizations. Our technology streamlines the ability to obtain meaningful insights, simplify actions, and track improvement activities.

Beterra is primarily a remote team, with offices in Kansas City and Hogansville (south of Atlanta). Our core values are simplicity, active learning, and empowering others.

About the Role

The primary responsibilities include:

Software Implementation Manager

Consult clients through the end-to-end implementation and optimization of Beterra’s platform
Manage implementation timelines and consult with clients on configuration
Serve as primary point of contact for the client and lead client team calls
Develop strong relationships with the client’s key stakeholders
Participate in client success team’s regular review of client needs and planned actions
Maintain and improve client implementation approaches and documentation
Support the configuration Beterra’s software to meet the clients need
Ensure continuous improvement through feedback collection and lessons learned

Product Input and Support

Advocate for client enhancements to Beterra’s product
Help test new software features from a client perspective
Support the scoping of new administrative features for clients and Beterra
Support the roll-out of new features and modules to the client base

Team and Rhythms

Position is remote
Client success team meetings in Hogansville, GA (35ish minutes south of Atlanta airport) approximately 2 times per quarter)
1 or 2 team retreats per year
Reports to Chief Product Officer
Regular virtual and asynchronous rhythms

About You

You’re an analytical professional passionate about using data and technology to improve the healthcare. You are:

a highly organized and able to work across multiple projects/clients simultaneously
a great communicator, both in written and verbal forms
responsive and eager to meet the needs of the client
a self-starter able to organize your work and next steps
great at follow-up and documentation of next steps
comfortable facilitating teams and influencing them to make the best decisions
experienced with implementing software solutions
knowledgeable about standard data analysis tools (Excel)
able to find insights and share them for leaders (PowerPoint)
technology oriented - easily learning new tools and approaches

Requirements

significant experience in project management
experience in technology implementation
experience in healthcare and patient safety/quality (preferred, not required)
ability to travel on an occasional basis
quarterly delivery meetings in metro Atlanta (single day)
annual team retreat
occasional conferences (1 or 2 per year)

Compensation

competitive salary (range of $80k - $90k)
benefits package (including retirement and healthcare)
opportunities for professional growth (training, professional organizations, conferences, etc.)

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Client Success Manager