Why This Job is Featured on The SaaS Jobs

This Senior Business Analyst role sits in Product Operations, a function that increasingly acts as the connective tissue in SaaS organizations where product portfolios, technical programs, and business outcomes need a shared source of truth. The remit centers on portfolio level reporting, data standards, and executive visibility, signaling a company operating with enough product breadth and leadership complexity to require structured analytics beyond team level dashboards.

For a SaaS career, the value is in learning how product and technology decision making is operationalized through metrics, governance, and repeatable reporting systems. Work that spans product, engineering, finance, and revenue operations builds fluency in how SaaS teams align on definitions, measure progress, and translate operational data into strategic narratives. Experience designing scalable reporting frameworks and change management around analytics tools also travels well across SaaS environments where instrumentation and accountability mature over time.

This role is best suited to an analyst who prefers ambiguous problems, then brings order through documentation, stakeholder alignment, and clear communication. It fits someone comfortable presenting to senior leaders and moving between hands on analysis and process design, with an interest in being a multiplier for product teams rather than an embedded single squad analyst.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Description

Your Impact

The Senior Business Analyst, Product Operations will support the VP of Product Operations and Product and Technology leaders of CivicPlus to deliver results that help achieve financial and organizational objectives. This individual will conduct and enable comprehensive reporting and analysis across our portfolio of products as well as key strategic and technical programs. You will collaborate with cross-functional teams to establish and uphold standards that ensure data is accessible, accurate, and actionable.

This position plays a critical role in designing, maintaining, and contributing to systems and processes that empower product and technology leadership, as well as product teams, with the data they need to inform strategy, measure success, and support high-level reporting and decision-making.

The ideal candidate is a self-starter who takes initiative and thrives in ambiguous, fast-moving environments. They bring strong organizational discipline, ensuring work is clearly documented, well-structured, and easily accessible to stakeholders and teammates. This individual is proactive in forming insights and recommendations, anticipating business needs and tailoring outputs to the needs of their audience. They balance strategic thinking with execution, helping teams move from uncertainty to clarity through thoughtful analysis and clear communication.

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

What You’ll Do

As a Senior Business Analyst you will:

Leadthe design and integration of advanced data systems and strategic tooling to consolidate information across platforms.
Proactively identify opportunities to enhance data workflows and reporting infrastructure to meet evolving business needs as well as support executive and portfolio-wide visibility.
Develop, maintain, and present executive-level dashboards and reports that synthesize complex business, product, and technology data.
Deliver actionable insights and recommendations to senior leaders, supporting strategic initiatives and organizational objectives.
Analyze trends, risks, and opportunities across product and technology programs and provide forward-looking recommendations to guide strategy, measure success, and optimize performance.
Establish and champion data governance and reporting standards that enable consistent and accurate use of data.
Create documentation, guidelines, and best practices to scale reporting and enable teams to confidently access and leverage data.
Mentor junior analysts and product teams in leveraging data for strategic decision-making.
Partner with Financial Planning & Analysis, Revenue Operations, Engineering, and other teams to ensure integrated, consistent, and impactful reporting and facilitate collaboration and knowledge sharing to drive a data-driven culture.
Lead complex analyses to support business cases, performance tracking, understand product and hosting costs, hosting forecast, and goal measurement.
Ensure insights are effectively communicated and leveraged at all levels of the organization.
Develop and maintain dashboards and reports that consolidate and communicate key business, product, and technology data.
Provide data, analysis, and insights to support various strategic initiatives.
Support the development of scalable frameworks for evolving reporting needs within the Product and Technology team, ensuring data accuracy, operational excellence, and workflow improvements cross-functionally.
Maintain documentation and change management protocols for all reporting and analytics tools.
Other duties as assigned by leadership

What We’re Looking For

We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications:

Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field; Master’s degree preferred
7+ years of experience as a Business Analyst or related role, preferably in a product or SaaS organization.
Advanced proficiency in data analysis tools and techniques (e.g., SQL, Excel, Python).
Expertise in data visualization tools such as Tableau, Power BI, or similar platforms.
Familiarity with financial metrics, P&L reporting and executive-level analytics.
Proven experience architecting and maintaining complex data systems and reporting frameworks.
Demonstrated ability to partner with teams across the organization to deliver impactful reporting and insights and influence executive strategy.
Exceptional communication, presentation, and interpersonal skills; experience presenting to senior leadership.
Partner with cross-functional teams (Product, Engineering, Finance, GTM) to ensure data consistency and alignment across systems.
Experience mentoring or leading analysts and cross-functional teams.

Compensation and Benefits

Estimated Salary Grade Range: $104,400 - $156,600
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer

Note: The process may vary slightly depending on the role.

Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
This position will remain open until February 6^th, 2026 at 3pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

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Senior Business Analyst