Why This Job is Featured on The SaaS Jobs

This Contracts Specialist role stands out in a SaaS context because it sits at the intersection of recurring revenue and risk management. Subscription software businesses depend on consistent contracting patterns across new sales, renewals, amendments, and statements of work, and the listing signals ownership of that lifecycle inside the CRM alongside close alignment with Corporate Counsel and Sales.

For SaaS career development, contract operations experience tends to translate across companies because the building blocks are widely shared: standard templates, approval workflows, negotiated exceptions, and the operational discipline required to keep revenue processes auditable. Exposure to RFP and compliance requirements also aligns with SaaS firms that sell into regulated or public sector environments, where procurement vehicles and structured evaluation processes shape how deals are won.

The position is best suited to professionals who enjoy detail-oriented work that still requires cross-functional judgment. It will likely appeal to someone who wants to become fluent in how SaaS revenue is formalised from first paper to post-signature processing, and who is comfortable balancing internal partner needs with clear governance and process integrity.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

Description

Your Impact

The Contracts Specialist will oversee the administration and lifecycle of sale contracts, maintain organization, and ensure compliance of the contractual agreements between potential and existing clients and CivicPlus. The Contract Specialist, reporting to Corporate Counsel, will need to maintain extensive knowledge and understanding of product offerings, internal processes and best practices changes.

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

What You’ll Do

As a Contracts Specialist you will:

Monitor incoming sales requests for administrative task fulfillment, including form signing, registrations and insurance requests.
Own and manage the sales contracting process – from drafting to finalization and processing with the company CRM.
Take part in client contract negotiations, maintaining decorum and customer service while protecting the interests of the company.
Create, manage, and update contract-related documents and templates including, but not limited to, Master Service Agreement (MSA), Statement of Works (SOW), Renewals, and Amendments, for all CivicPlus solutions.
Assist in documenting and drafting updates to internal department policies, processes, and best practices.
Facilitate and implement contract language changes within the CRM.
Manage processes and business partner relationships associated to contract processing needs of Insurance Certificates, vendor affidavits, business licenses, etc.
Assist with the application, management, and renewals on procurement vehicle contracts such as GSA (General Service Administration), SHI, TIPS, etc.
Evaluate and respond to RFP (requests for proposals) requests for legal and compliance requirements consistently and timely.
Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and policies limiting overall business risks.
Creatively consult with sales and/or internal business partners on alternative contract options to meet needed requirements.
Communicate, educate, and train on contract policies and best practices to internal business partners. Participate in cross-functional projects to support business objectives and enhance contract management capabilities.
Continuously update Legal Department files.
Manage increasingly competing priorities and deadlines while providing outstanding support to our internal partners and external customers.
Utilize new technologies or tools to streamline contract management processes.
Interpret the language of existing agreements to provide clarity and guidance for other departments.

What We’re Looking For

We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications:

Some travel may be required
Legal background preferred
3 years + contract administration / facilitation experience preferred
Demonstrate excellent attention to detail
In-depth knowledge of procurement regulations for government market
Strong time management skills and ability to work multiple projects at once
Able to work at a computer and monitor (sitting and standing) for extended periods of time
Ability to complete work in an acceptable timeframe; manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job.
Must be able to focus for long periods of time
Must be able to read and view screens for long periods of time

Compensation and Benefits

Estimated Salary Grade Range:$54,100 - $75,700
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Benefits:Comprehensive health insurance, dental insurance, vision insurance, FlexibleTime Off, 401(k) plan, and more.

Our Hiring Process

Introductory call with Talent Acquisition
Interview with the Hiring Manager
Panel Interview with CivicPlus team members, including an interview project activity
Offer

Note: The process may vary slightly depending on the role.

Additional Information

CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
This position will remain open until July 16, 2026 at 3pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.

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Contracts Specialist