About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

We’re hiring our first Head of EMEA Sales to scale our go-to-market presence across the region and help grow the business from approximately $XXM ARR to $XXXM and beyond. This is a high-impact leadership role for someone excited to build a multi-segment, multi-country revenue engine across EMEA and APJC (excluding ANZ), while partnering closely with GTM and company leadership to accelerate our growth.

You’ll inherit a strong GTM team based in the UK and work cross-functionally to expand into key markets like France, DACH, and the Nordics. You’ll also help shape our long-term regional strategy, operating cadence, and cultural foundation. This role reports directly into the CRO.

The Team

Our GTM team is growing quickly. In London, we’ve already established pods across Enterprise Sales, Commercial Sales, Customer Success, BDR, and Solutions Engineering, with a mix of internally promoted and experienced team-leads/first-line managers in place. You will be the most senior regional leader, responsible for orchestrating sales, success, SE, and partnerships efforts across EMEA. We’ve already seen strong traction with digital-native scale-ups and large enterprises, and are now ready to scale our presence and impact across the region.

You’ll work closely with our executive leadership, RevOps, Finance, Marketing, and Product teams to build and deliver a world-class go-to-market experience across EMEA.

What you’ll be doing:

Own the EMEA revenue number, including new business and net retention across Enterprise, Commercial, and Global segments
Scale the EMEA GTM team beyond the UK, establishing presence in France, DACH, and other key markets with clear hiring plans, team structures, and localized strategy
Drive operational excellence across the region, including pipeline reviews, forecast calls, QBRs, recruiting, enablement, fiscal planning, and territory design
Lead, coach, and develop managers and teams across the GTM function, setting a high bar for hiring, performance, and culture
Partner cross-functionally with Marketing, Product, Finance, and RevOps to deliver pipeline, execute field campaigns, and influence product direction
Personally engage with strategic customers and prospects, especially at the CTO, CIO, and CISO level, as a senior executive sponsor
Oversee go-to-market strategy for APJC (excluding ANZ) in collaboration with the CRO until that region matures into a dedicated operating unit
Contribute to company-wide planning and executive discussions, helping shape our global growth trajectory

What experience you need to be successful:

Must-Haves

Based in or around London with willingness to travel across EMEA and occasionally to the US
Proven experience leading multi-functional GTM teams in region, including Sales, Customer Success, SEs, BDRs, and Channel
Track record of expanding into new markets across EMEA (France, DACH, Nordics, etc.)
Strong understanding of technical sales processes and experience selling to CTOs, CIOs, and CISOs
Experience building and managing multi-segment GTM motions (Commercial, Mid-Market, Enterprise, Strategic)
Operationally excellent with a bias for clarity, measurement, and predictable execution
Strong leadership, communication, and collaboration skills with a track record of hiring, scaling, and retaining high-performing teams
Ability to partner with RevOps, Finance, and Marketing to drive territory design, funnel optimization, and pipeline generation strategy
Appetite and resilience to build from early traction to sustained scale

Preferred

VP of EMEA Sales experience at a high-growth SaaS company scaling from $XXM to $XXXM+
Alternatively, senior regional leadership experience at a $10B+ B2B software company with material revenue responsibility
Experience overseeing GTM teams in APJC markets (South and Southeast Asia in particular)
Familiarity with or involvement in early channel and alliances go-to-market motions
Multilingual hiring experience and ability to lead cross-cultural teams across Europe

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k

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