About Us
incident.io is a SaaS company that builds tooling to help engineering and operations teams manage incidents, the moments when a service is degraded or down and rapid coordination matters. Its product focuses on making incident response more structured and repeatable, so teams can bring the right people together quickly, track actions and decisions, communicate clearly, and learn from what happened afterwards. For job seekers, it is the kind of company working on the practical realities of running modern software, where reliability, clarity, and good process directly affect customers and internal teams.
The platform is aimed at organisations that run software services and need a dependable way to handle on call and incident workflows. That typically includes product led tech companies and engineering heavy teams where uptime and customer trust are important, and where incidents involve multiple people across engineering, support, and leadership. The users are often the people closest to the problem, such as engineers, SREs, and incident commanders, as well as teams who need visibility into status and follow up work.
Within the SaaS ecosystem, incident.io sits in the reliability and developer tooling space alongside monitoring, alerting, and status communication tools. Rather than replacing observability systems, it is positioned around the coordination layer, helping teams turn alerts and issues into an organised response and a documented outcome. That means the product needs to integrate well with the tools engineering teams already use, and it needs to be trusted during high pressure situations, which places a premium on usability, performance, and thoughtful product design.
People who thrive at incident.io are likely to enjoy building software for technical users and sweating the details that make a product dependable when it matters most. Engineering roles will suit those comfortable with systems thinking, integrations, and designing for real world operational constraints. Product, design, and customer facing roles will appeal to people who like working closely with users, translating messy incident response practices into clear workflows, and iterating based on feedback from teams that rely on the product day to day.
What may appeal to candidates is the clarity of the mission and the immediacy of the problem space. Incident response is a universal challenge for companies running online services, and improvements are easy to understand and meaningful for users. Working at a company like this is likely to involve close collaboration across functions, a strong focus on quality and trust, and a culture that values calm, well structured thinking, reflecting the environment the product is built to support.