incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The Team
The legal team partners with every team at incident.io from Sales and Marketing to Engineering and Finance.
As the third member of our legal team and our first-ever legal hire in the US, you will play a pivotal role in the legal team and wider business. You will act as the legal anchor for our US operations, helping to develop localized processes and shape a world-class legal function while enabling the business to scale at pace.
This role is ideal for a commercially minded lawyer with a strong background in SaaS commercial contracts and data protection who thrives on autonomy and high-impact work.
What you’ll be doing:
Trusted Advisor: Act as a strategic partner to our US GTM teams, providing pragmatic, high-velocity advice to manage risk and unblock complex commercial challenges.
Deal Lead: Own the drafting, review, and negotiation of a wide range of commercial contracts (primarily SaaS agreements), balancing robust legal safeguarding with the need for commercial momentum.
Privacy Specialist: Navigate US and international data protection and privacy issues, including negotiating DPAs and business risks.
Function Builder: Partner with the UK-based legal team to create "self-serve" legal tools, standard forms, and US-specific templates that empower the business to move faster.
US Legal Expert: Serve as the internal subject matter expert on US legal nuances, including providing foundational guidance on US employment matters as we scale our local headcount.
What you need to be successful:
Qualified Lawyer: You are a qualified lawyer with post-qualification experience (PQE), ideally with previous in-house experience in a fast-paced SaaS or startup environment.
Negotiation: You have excellent drafting and communication skills, with a proven ability to transform complex legal concepts into clear, actionable commercial advice.
Privacy: You are comfortable dealing with data protection and privacy issues and understand their impact on the sales cycle.
High Autonomy: You thrive when working independently and are comfortable being the sole legal resource in your time zone, while remaining a proactive collaborator with the UK-based team.
Comfort in Ambiguity: You enjoy the "builder" phase of a company. You are comfortable navigating a degree of ambiguity and can pivot quickly when new information or priorities are introduced.
What we offer:
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k
Compensation Range: $150K - $200K
