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Senior MICE Specialist

TravelPerk • Barcelona, Barcelona, Spain • 1m ago

If you’re ready to take off with us, keep reading!

We are looking for a Senior MICE Specialist to join our team here in Barcelona

The Role

Key Responsibilities

Work closely with the wider sales organisation at Travelperk to increase client awareness of our new MICE offering aiming to increase the volume of opportunities generated, especially with the Account Management teams;
The Senior MICE Executive will be responsible to handle predominantly the largest projects and high-yielding opportunities concentrating primarily, but not limited to, in supporting TravelPerks Enterprise and legacy accounts globally;
Put together RPF’s for a global portfolio of customers and manage the process from proposal through to negotiation terms including site inspections (as relevant and appropriate);
Coordinate operational process with the cross-collaboration of the wider TravelPerk teams as appropriate and based on customer’s requirements, overseeing set-up of arrangements;
Dealing with phone calls and email requests/queries from existing and potential new TravelPerk customers in a timely manner;
Supporting sales conversations in conjunction with Sales Executives and Enterprise Sales Executives for discovery purposes and helping potential customers understand our services;
Providing TravelPerk customers with suitable options and suggestions of the best way to meet their event or group travel requirements;
Handling of all conferences, events, groups, incentives and meetings worldwide;
Proactively maintaining relationships with TravelPerk customers at all times and uncovering future opportunities;
Problem-solving attitude anticipating customers needs and provide the appropriate customer service throughout the entire process;
Processing responses to clients within the companies agreed service level agreements;
To be aware of and act in accordance with all Company Quality Standard and Procedures;
To actively get involved in the process operated by the company and make suggestions on possible improvements;
To be part of the team and actively help and assist colleagues as needed;
To maximise on every opportunity generating additional revenue streams across all regions to support achieving overall TravelPerks revenue targets and drive profitability;
To service successfully and at a high level MICE & Groups as TravelPerk add-on-services

Requirements

Must haves:

Previous experience of working in a venue sourcing / meetings & events team - preferably agency background;
A good knowledge of venue and event destinations across the globe;
A great communicator, well organised and used to working to tight deadlines and under pressure;
A friendly and professional telephone manner;
Confident in negotiating rates with suppliers on the telephone;
Great time management;
A positive, flexible attitude and a great team player.

Nice to haves:

Experience working with a MICE booking tool such as Cvent;
Solid knowledge of event venues/hotels and destinations worldwide

We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers. We want to grow our current MICE team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference.

Our Benefits

💰 Competitive compensation, including equity in the company;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as private healthcare or gym allowance, depending on location;
🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;
📈 Exponential growth opportunities;
🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
🌎 "Work from anywhere" in the world allowance of 20 working days per year;
📚 IRL English or Spanish Lessons are held in the Barcelona office;
👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.