What you’ll be doing:
Are you a highly organized person, with passion for project management with a full working proficiency in French? Are you tech savvy and interested in further exploring your knowledge in this area? Are you a driver of change, with the ability to ask the right questions; finding the most suitable approach for change management and project plans to deliver a successful project? Do you want to join a team of highly motivated people, determined to bring the best service to our customers? If so, keep reading.
The TK implementation team manages the onboarding of our new clients. As an implementation Specialist you will be responsible to successfully execute and launch the implementations within your portfolio. You will do so by analyzing the specific needs and circumstances of each customer, in order to propose a suitable implementation plan tailored according to the client. As an Implementation Specialist, your success will be measured upon the completion and adoption of the TK platform among your customer´s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7 star experience for our clients during the onboarding process!
What more will you do?
- Lead cross-functional project teams to successfully implement new clients
- Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
- Develop and implement strategy plans to achieve account ramp-up goals
- Serve as the first point of contact for client escalations during the implementation process
- Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
- Communicate complex and technical information in a manner that all audiences can easily understand
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues
The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.
What more attributes a Implementation Specialist (French market) should have?
- Proven track record of successfully managing and delivering complex projects in an international environment
- Solution oriented mindset and passion for overcoming challenges
- Organized and structured way of working, with good capabilities to analyze and deliver recommendations
- Excellent verbal and written communication skills in English and French are a must any additional language is a plus
- Ability to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
- Excited by challenges and have a personal drive to make a difference
What we will value highly but is not essential for you to apply:
- Previous experience in project management
- Prior experience in a SAAS implementation role
What we always look for:
- The “get things done” attitude
- Customer focus
- Culture / team fit
- Calm and able to work under time or target pressure
- Smart, fast learner and tech savvy
- Hard worker, willing to go the extra mile.
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📈 Exponential growth opportunities;
- 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.
