People Success Generalist

Navan • New York City, New York, United States • 1m ago

Navan is a dynamic and maturing Travel and Expense company dedicated to providing exceptional support and innovation to our customers. We are seeking a highly motivated and adaptable People Success Generalist to join our team and play a pivotal role in supporting our Customer Support agents across the United States. This role is based in our New York or San Francisco office with the expectation of 4 days a week in office.

This is an exciting opportunity for a proactive People professional to make a significant impact in a fast-paced environment. You will be a key partner to our employees and leadership, providing comprehensive support, data for decision making, handling employee concerns, and contributing to a productive and evolving workplace.

What You’ll Do:

Employee Relations:
- Serve as the first point of contact for employee inquiries and concerns, providing guidance and support on People policies and procedures.
- Conduct thorough and impartial investigations into employee relations matters, ensuring fair and consistent resolution.
- Counsel managers and employees on performance management, conflict resolution, and disciplinary actions.
Talent Management:
- Assist with onboarding and offboarding processes, ensuring a smooth and positive experience for new and departing employees.
- Support performance management initiatives
- Contribute to talent development programs and initiatives.
HR Administration:
- Maintain accurate and up-to-date employee records in HRIS systems.
- Ensure compliance with all federal, state, and local employment laws and regulations.
- Support leave of absence processes, including FMLA, ADA, and other related programs.
Project Management & Initiatives:
- Lead and support various People projects and initiatives, such as process improvements, policy development, and employee engagement programs.
- Develop and implement creative solutions to address People challenges and improve employee experience.
Partnership & Collaboration:
- Build strong relationships with employees and managers at all levels of the organization.
- Collaborate with cross-functional teams to support business objectives.
- Work closely with the recruiting team to ensure a smooth handoff for new hires and debrief on learnings
Communication:
- Effectively communicate with employees and managers to answer questions and provide support regarding policies, procedures, and initiatives.
- Coach leadership on how to navigate scenarios and give thoughtful recommendations on next steps.
Adaptability:
- Thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Demonstrate a high degree of flexibility and agility.
- Execute tasks with urgency and efficiency.

What We’re Looking For:

Bachelor's degree in Human Resources, Business Administration, or a related field.
3+ years of experience preferred as HR Generalist in a tech or fast-paced environment.
Strong knowledge of federal, state, and local employment laws and regulations.
Experience with HRIS systems (e.g., Workday, etc.).
Excellent communication, interpersonal, and problem-solving skills.
Proven ability to build strong relationships and work collaboratively with diverse teams.
Strong project management and organizational skills.
Ability to handle confidential information with discretion and professionalism.
Experience supporting customer support or G&A teams is a plus.
Ability to work in a hybrid or remote environment.
Nice to have but Not Required: experience supporting hourly employees or call center