Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is looking for a Senior HRIS Analyst who will support our Workday environment. In this role you will be working on system configuration, general system and data maintenance activities, and developing processes to maintain data integrity. In addition, this role will have a specialized area of focus in global Time Tracking and Absence. The role requires strong collaboration with stakeholders in all parts of the company, but particularly with the IT and global HR Teams; bridging the gaps between the business and technology.
What you’ll do in this role:
Function as an internal “super user” of HR systems
Serve as a Subject Matter Expert for other members of the HR team, providing guidance and support for day-to-day operations
Develop and implement related processes and procedures, including those for data entry, data flow, and exchanges with other computer systems
Configure Workday modules (Absence and Time Tracking), related business processes, and establish appropriate security roles to meet evolving business needs
Ensure configured processes and integrations advance and maintain the integrity of employee data across HR systems and across the business
Interface with IT personnel on system projects and initiatives and coordinate with HR management
Troubleshoot and resolve system issues, working closely with HRIS colleagues, IT, and external vendors as needed
Monitor and maintain data integrity, including performing audits and resolving discrepancies
Manage confidentiality of data by following established security/confidentiality standards
Prepare and conduct testing for implementing new functionality and enhancements; collaborating with stakeholders to review and develop test specifications
Participate in the planning and testing of regular system upgrades and patches
Research automation options within existing or new systems and presents management with recommendations
Create procedural documentation, including training materials or process documentation
What you need to be successful in this role:
Five+ years of prior experience working as a Sr. HRIS analyst or equivalent, with advanced experience in Workday Time Tracking and Absence modules. Prior implementation experience is highly desired
Experience of working for a global company and familiarity with a wide range of differing legislative requirements in the Time and Absence modules of Workday
Thorough understanding of SOX compliance and audit requirements related to HRIS functions
Proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment
Strong team orientation and collaborative style
Excellent process management, planning, and organizational skills
Resilient, and determined to ensure projects and deliverables are achieved
A commitment to excellence, and attention to detail
English Excellent oral and written communication skills
Ability to effectively communicate highly technical concepts to both technical and non-technical personnel in a diverse and multi-lingual company
Deep understanding of human resources business processes, the automation of such processes, and their role in the overall financial controls of a publicly traded company
Demonstrated ability to work professionally; to uphold confidentiality and manage sensitive situations with tact
Ability to work independently with general direction
Possess a proactive enthusiasm for solving problems and adding value to the company
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
