Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Software Engineer - Budapest, Hungary
Department & Team: Platform, Onboarding | Reports to: Ryan Billingsley
Job Summary
The Genesys Cloud onboarding team is seeking a talented Senior Software Engineer to join our full-stack development efforts in Budapest. As part of our platform team,
you'll be instrumental in creating the first impression for customers signing up for Genesys Cloud, working at the intersection of user experience, billing systems, and
identity management. This is an exciting opportunity to shape how thousands of new customers experience our platform while working with cutting-edge technologies and a globally distributed team committed to excellence.
Key Responsibilities
Your primary responsibilities will include designing, developing, and maintaining critical onboarding infrastructure that directly impacts customer acquisition and
satisfaction. You'll work collaboratively across teams to ensure seamless integration between frontend experiences and backend services, while maintaining high standards for code quality and system reliability.
• Develop new features for our real-time communication platform, focusing on scalable solutions that enhance the customer onboarding journey
• Architect and implement full-stack solutions using modern technologies including Kotlin/Java for backend services and Vue.js for frontend applications
• Collaborate with cross-functional teams including billing, IAM, product, and UX teams to deliver cohesive customer experiences
• Contribute to our continuous deployment pipeline, helping evolve our platform to deliver features faster and with fewer issues
• Participate in code reviews and technical discussions, both learning from and teaching team members through collaborative development practices
• Work with product organization to plan, estimate, and deliver projects that align with business objectives
• Foster an inclusive working environment where every team member is positioned for success and can contribute meaningfully
Minimum Requirements
• 4+ years of professional software engineering experience with demonstrated full-stack capabilities
• Strong experience with Kotlin or Java for backend development and service architecture
• Proficiency with Node.js for server-side JavaScript development
• Experience building modern web applications using Vue.js (preferred) or React
• Solid understanding of REST API design principles and implementation
• Strong problem-solving skills with desire to make significant technical contributions
• Excellent written and verbal communication skills in English
• Ability to prioritize tasks and work independently when provided with relevant information
• Experience with version control systems and collaborative development workflows
• Understanding of software testing principles and practices
Desirable Skills
• Experience building applications on Amazon Web Services (AWS)
• Knowledge of microservices architecture and distributed systems
• Familiarity with CI/CD pipelines and DevOps practices
• Experience with database design and optimization
• Understanding of security best practices in web application development
Benefits of Working With Us
• Open time-off policy with management team that actively supports its use
• Flexible work arrangements including ability to work from home or remotely as needed
• Work-life balance commitment from leadership and team culture
• Annual budget for technical conferences and career development opportunities
• Collaborative environment focused on continuous learning and professional growth
• You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart
• Cafeteria, health insurance, life insurance
• And a fabulous new HQ near Nyugati Railway Station at Budapest
How the Hiring Process Works
If your application is selected and all goes well:
• You'll have a call with one of our senior engineers to discuss the company, position, and your background
• You'll participate in a live coding challenge to demonstrate your technical skills and problem-solving approach
• You'll join an extended interview with more of the team where we'll discuss your work experience (in person or via video conference)
• We determine the appropriate level based on your experience (Associate, Engineer, Senior)
• The team welcomes you to the project!
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
