Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sr. Manager, Collections - EMEA
Genesys Strategic Finance is seeking a talented individual to oversee EMEA Account Collections for one of the largest private B2B software companies headquartered in the Menlo Park, CA.
The Sr. Manager, Collections will report to the Sr. Director, Credit and Collections and will regularly interact with team management on collections strategy, planning, and operational execution. He or she will be responsible for driving collections performance on our EMEA portfolio.
Essential Duties/Principal Responsibilities:
- Liaise with customers and partners to ensure timely collections
- Make sound decisions that consider customer relationship while balancing the needs of the collections team and timely receipt of payment
- Produce and update cash forecast as requested by Sr. Director, Credit and Collections
- Develop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues.
- Ensure adherence to Collections policies and procedures in compliance with all regulations and standards
- Provide critical financial and operational information and make actionable recommendations on both strategy and operations.
- Manage risk and drive decrease in DSO/Past due % and measure progress in both.
- Review and establish effective action plans to mitigate collection risks
- Prepare monthly management and productivity reports and schedules
- Manage, drive, and track goal achievement for the team
- Participate in strategic projects to support business goals
- Strong communication and presentation skills
- Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency
- Collaborate with multiple levels of management and various business segments including Finance, Sales, Customer Service, Revenue, Marketing and Information Technology.
- Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence
- Ensure direct collaboration with Global Regions
Key Competencies:
- Continuous improvement mindset
- Developing capability
- Cross-boundary collaboration
- Leading people and teams
- Inspiring accountability
Key Relationships:
- External: Customers, service providers, financial agencies
- Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers
- Qualifications: Education, Experience, Skills, Abilities, License/Certification
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
