Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is looking for an HRIS Analyst who will help support our Workday environment.
In this role you will be providing support to the HRIS Team and its customers by undertaking general system and data maintenance activities across a wide range of Workday system functionality.
What you’ll do in this role:
- Using a service ticketing system, you will troubleshoot and resolve system issues, working closely with HRIS colleagues, IT, and end users
- Monitor and maintain data integrity, including performing audits and resolving discrepancies
- Manage confidentiality of data by following established security/confidentiality standards
- Ensure configured processes and integrations are followed to maintain the integrity of employee data across HR systems and across the business
- Interface with HRIS and IT personnel on system projects and initiatives and coordinate with HRIS team management
- Prepare and conduct testing for implementing new functionality and enhancements; collaborating with stakeholders to review and develop test specifications
- Participate in the planning and testing of regular system upgrades and patches
- Assist in creating procedural documentation, including training materials or process documentation
What you need to be successful in this role:
- Two+ years of prior experience working in an HR Systems role preferably with knowledge of Workday HCM
- Excellent office systems skills particularly MS Excel
- Data Analysis / reporting skills would be advantageous
- Experience of working for a global company and familiarity with a wide range of differing cultural and legislative requirements
- An understanding of SOX compliance and audit requirements related to HRIS functions
- Proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment
- Strong team orientation and collaborative style
- Excellent process management, planning, and organizational skills
- Resilient, and determined to ensure projects and deliverables are achieved
- A commitment to excellence, and attention to detail
- Excellent English, oral and written communication skills
- An understanding of human resources business processes
- Demonstrated ability to work professionally; to uphold confidentiality and manage sensitive situations with tact
- Ability to work independently with general direction
- Possess a proactive enthusiasm for solving problems and adding value to the company
- Flexibility regarding regular working patterns to ensure support is provided to the Global HRIS Team in different time zones
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
