Support Engineer/TAM (East coast remote)

DoControl • Remote (United States) • 1m ago

Support Engineer/TAM

Customer Success
Israel
Full-time

Description

We’re looking for an experienced TAM/Support Engineer based in Israel to support our EMEA and US customers. In this role, you’ll provide technical consultation, help clients implement new features, and design tailored solutions. You’ll also offer exceptional technical support, working closely with R&D and product teams to resolve issues in a timely manner. This position requires both technical expertise and strong communication skills to manage complex issues and integrations. As a TAM/Support Engineer at Docontrol, you’ll have the opportunity to learn new technologies and grow with the team.

Role and responsibilities

Work directly with DoControl’s customers to resolve product-related issues according to defined SLA
Design, plan and deliver solution projects to help our customers to achieve their business use cases
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
Work with DoControl R&D and product teams on issues escalations and product requests
Troubleshoot while utilizing different tools and environments (logs, DB, AWS)
Become a product expert and proactively suggest product improvements and issues
Enrich our client knowledge base with relevant technical information
A strong understanding of how Security and IT programs work for enterprises - domain expertise

Requirements

Working days and hours - Monday - Friday, 14:00 - 23:00
3 years previous experience as a technical support engineer in a SAAS environment - Must
Knowledge in json, SQL, ability to read and understand coding - Must
Previous experience with EMEA & US customers (communication & support) - Must
Technical background from the cybersecurity industry
Experience with tools like: Salesforce, Jira, Zendesk, Slack, etc
Excited to work in a high-energy and fast paced environment

Your total reward package!

Hybrid work model
Competitive salary and benefits
A generous meal allowance directly added to salary
Advanced Study Fund
Sick leave paid from the first day
Equity - We are building an amazing company together! Which is why each and every employee is awarded equity in DoControl

The fun stuff:

An innovative and amazing work environment alongside passionate, energetic, and committed co-workers
A dog-friendly workplace
Reward and recognition program
Company wide events - both in person and zoom
Special Occasions Gifting program

Check out our Glassdoor and Great place to work pages: