The duties of the Senior Accounts Receivable Analyst include ownership of cash inflow through daily cash and bank reconciliations, daily collections e-mails and sometimes calls, dunning system management, and escalation of delinquent payments in a high volume, fast paced, goal oriented team.
Responsibilities:
- Collect on all aged outstanding accounts via telephone and written correspondence
- Accountable for reducing delinquency for assigned accounts
- Maintain an updated status report for all overdue accounts
- Must communicate & follow up effectively with Sales regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Alert leadership of potential risks and exposures
- Application of payments received
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Respond to all customer inquiries concerning billing and record information in a timely manner
- Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
- Weekly and monthly reporting to direct manager
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to both external and internal teams
- Meet defined department goals, KPIs, and activity metrics
- Strong GL/Reconciliation Background, and ability to reconcile any and all AR GL accounts
- Be able to review and identify payments and reach out directly to customers for remittance advice
- Work with the General Accounting team to identify and address any non-AR related cash entries
- Perform at minimum 1 bank reconciliation per day
- Provide customer service regarding collection issues, resolve customer discrepancies and short payments
- Monitor collection status of larger balances and provide weekly updates to direct manager
Qualifications:
- Bachelor's degree in a Finance/Accounting/STEM related field or equivalent work experience
- 3-5 years of High Volume B2B Collections experience
- Knowledge of Billing and Collections procedures and best practices
- Experience with NetSuite and Salesforce
- Excellent English proficiency with proven written and verbal communication skills with customers and internal stakeholders
- A high degree of diplomacy and urgency
- Commitment to delivering excellent customer service
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